--000000000000864a390620371193 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable What numbers will the calls be going to? We currently have several ring groups set up. One for Success and one for Caregiver Managers. Will this remain the same? Danielle James LPN *Milwaukee General Manager * *Please note my email has changed:* danielle.james@thekey.com (414) 309-4827 (414) 219-0300 TheKey.com [image: TheKey] On Wed, Aug 21, 2024 at 2:55=E2=80=AFPM Timothy Thomas wrot= e: > Hi team, > > As part of our ongoing commitment to enhancing the client experience, I > would like to inform you of an important change regarding our call handli= ng > procedures that will take effect on September 3rd. > > Starting on this date, the call center will no longer be providing backup > support during business hours. Instead, all calls will be routed directly > to your respective offices. It is essential that we ensure every call is > answered promptly to maintain the high standard of service our clients > expect. In the event that a call cannot be answered immediately, it will = be > directed to the office voicemail. To ensure smooth operations, we are in > the process of creating a Standard Operating Procedure (SOP) for managing > these voicemails efficiently. > > I strongly encourage you to coordinate with your and teams and ensure tha= t > they are fully prepared to handle the increased call volume. This change = is > a significant step towards improving our responsiveness and overall clien= t > satisfaction. > > Please let me know if you have any questions or require further > clarification. > > Thanks > > -- > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --000000000000864a390620371193 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable What=C2=A0numbers=C2=A0will the calls be going to? We curr= ently=C2=A0have several ring groups set up. One for Success and one for Car= egiver=C2=A0Managers. Will this remain the same?=C2=A0 Danielle James LPN = Milwaukee General Ma= nager=C2=A0 Please note my email= has changed: danielle.james@= thekey.com (414) 309-4827 (414) 219-0300 TheKey.com = = On Wed, Aug 21, 2024 at 2:55=E2=80=AFPM Timothy Thoma= s < tt@thekey.com > wrote: <blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;borde= r-left:1px solid rgb(204,204,204);pad