--0000000000003212800639625ae6 Content-Type: multipart/alternative; boundary="00000000000032127f0639625ae5" --00000000000032127f0639625ae5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cheryl, Thanks for responding. Can you please resend the email where you state that you 'addressed the subscription fees in a previous email'. Please reread the thread of emails regarding this issue - where I do not see any ambiguity in the issue. I clearly stated my dissatisfaction with the system in an email on May 31 - and asked that the service be cancelled and the funds reimbursed. (Message copied below) There was a response from Maryham on May 31 stating that if we did not wish to proceed, 'We will of course waive the charges for the installed equipment..." (Message copied below) Despite this, and many further emails from me confirming my position on this, your team refuses to acknowledge my requests and your commitments. Please arrange for reimbursement as soon as possible. If there is any ambiguity in this message or any previous correspondence, please call me. Hoping we can put an end to these futile exchanges. Thanks, Richard Dufour [image: Screenshot 2025-07-07 at 11.01.22=E2=80=AFPM.png] [image: Screenshot 2025-07-07 at 11.04.11=E2=80=AFPM.png] On Mon, Jul 7, 2025 at 7:07=E2=80=AFPM Cheryl Cartwright wrote: > Good evening Richard, > > We did address the subscription fees in a previous email. You paid in ful= l > for one full month which included weeks in May which we did not bill you > for. The one month fee is non refundable. You have not been charged above > and beyond this one month subscription. > > Please let me know if you have any questions, > > Cheryl. > > On Mon, Jul 7, 2025 at 6:50=E2=80=AFPM richard dufour > wrote: > >> Hi Maryham and Cheryl, >> >> I understand that your equipment has been removed from my mother's home >> last week. Thank you for this. >> Your technician said she would follow up about the reimbursement for the >> fees paid.. Despite many emails regarding this, I have not had confirmat= ion. >> >> Could someone please confirm this by email? >> >> Thanks, >> Richard Dufour >> >> --00000000000032127f0639625ae5 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cheryl, Thanks for responding.=C2=A0= Can you please resend the email where you state=C2=A0that you &#= 39;addressed the subscription fees in a previous email'. = Please reread the thread of emails regarding this issue - where = I do not see any ambiguity in the issue. I clearly= stated my dissatisfaction with the system in an email on May 31 - and aske= d that the service be cancelled and the funds reimbursed. (Message copied b= elow) There was a response from Maryham on May 31 = stating that if we did not wish to proceed, 'We will of course waive th= e charges for the installed equipment..." (Message copied be= low) Despite this, and many further emails fro= m me confirming my po