--00000000000050e88505f082583e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for all the details! As always, we trust you all in what you feel is best as a response to this and please let us know if we can help in any way. Happy Holidays!! On Fri, Dec 23, 2022 at 5:37 AM Timothy Thomas wrote: > The client is also in arrears and has lost the privilege of paying by > check. We're awaiting their PAD forms and if they're not received by mont= h > end, service will be suspended. > > On Thu, Dec 22, 2022 at 9:10 PM Cheryl Cartwright > wrote: > >> Thank you Keri. Not sure if you were able to see mine and Tim=E2=80=99s = remarks >> from back in October but sadly this is an ongoing situation with a clien= ts >> daughter-in-law who also suffers from mental issues or her own. The clie= nt >> is a wonderful woman but is a serious hoarder and the police have been o= ut >> to say the environment is not fit for residence or for employment. >> >> I will follow up again if you wish but this is not a regular circumstanc= e >> and we have all tirelessly tried to provide care for this family with >> significant success considering. >> >> I will take the lead on this follow up. >> >> Cheryl >> >> On Thu, Dec 22, 2022 at 6:59 PM Keri Thrush wrote: >> >>> Hi, team! >>> >>> Dev has completed a follow up survey for Barb and provided below are th= e >>> details. We will allow you to take the lead and determine next steps. T= hank >>> you! >>> >>> Client Name: Barb Vaughan >>> >>> CC ID: 1000000000012039 >>> >>> Primary Contact: Devora "Dev" Chepil >>> >>> PC Contact Info: devvaughan@hotmail.com / +2048062471 >>> >>> Survey Delivery: Email >>> >>> >>> Division: Canada >>> >>> Business Unit: Winnipeg >>> >>> Tenure: More Than 52 Weeks >>> >>> Actual Customer Segment: Elephant >>> >>> Stated Customer Segment: >>> >>> Survey: Relationship 2 >>> >>> Main Score: 0 >>> >>> Comments: Does not have a reliable means to get to work. Due to this sh= e >>> misses or shortens shift. Complains about not having money. Does not fo= llow >>> instructions well. Often hard to communicate with. Does not complete >>> everyday tasks on regular basis especially on Fridays. Not physically f= it >>> enough to do the job. Within 10 minutes of arriving she wanted to sit t= o do >>> a task that should have only taken 30 seconds before moving on to the n= ext >>> task. She was not well matched to our needs. Billing errors happen ofte= n >>> and take forever to resolve. We have been given an ultimatum to return = to >>> direct withdrawal payments with a two day deadline that if we do not al= low >>> access HCA will withdraw services. We have been told that these ultimat= ums >>> come from corporate. Care staff are unreliable and often don=E2=80=99t = show up for >>> shifts. We are often told they are not coming only minutes before their >>> shift is supposed to start. Staff claim they call repeatedly for an hou= r >>> and a half to two hours prior to their