----==_mimepart_664f4b7ba1a6e_1f63ff1e98b782c126591 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim, Please confirm that I need to get back in touch with Elaine t= o let her know to copy you on the emails that she sends to paymentapplica= tion@thekey.com as well? Thank you. = = On Thu, 23 May at 9:38 AM , Timothy Thomas wrote: Ok, I'm adding=C2=A0@Elizabeth Clark = Yes etransfers require a specific email address that's linked to a bank = account for auto deposit. We're in the process of launching etransfer@the= key.com but it hasn't been tested yet.=C2=A0 = = If this client sends an etransfer to=C2=A0paymentapplication@thekey.com=C2= =A0it will need to be forwarded=C2=A0to me for deposit.=C2=A0 = = = = On Thu, May 23, 2024 at 9:31=E2=80=AFAM Marc Atkinson wrote: = = = = = Hi Tim, = = I provided her with our Payment Application team's email address payment= application@thekey.com since invoices are now being billed out of Versapa= y. Is there another email address I can provide her? = = Thank you. = = = = On Thu, 23 May at 9:24 AM , Timothy Thomas wrote: Ok, with etransfer=C2=A0she won't be require= d to send a remittance as long as she includes the invoice she is paying = within the message box.=C2=A0 = What etransfer email address was she given? = = = = On Thu, May 23, 2024 at 9:09=E2=80=AFAM Marc Atkinson wrote: = = = = = Hi Tim, = = I brought that up to her as well regarding the fact that we have already= been using her credit card already. She didn't have a good answer to the= question and pretty much just said that she doesn't want to provide any = information to Versapay. = = My apologies. She is going to be paying via Etransfer, not wire transfer= . I did provide her with the remittance email address, which she actually= questioned. She didn't understand why she would need to email us payment= information because she said that all of the other companies she pays do= esn't require this. She just sends the funds and that's it. = = If she falls behind in payments our Collections team is going to be call= ing her and it will end up getting addressed with your office during thei= r AR review. = = Thank you. = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca = = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca ----==_mimepart_664f4b7ba1a6e_1f63ff1e98b782c126591 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim, Please confirm that I need to get back in touch with Ela= ine to let her know to copy you on the emails that she sends to paymentapplicat= ion@thekey.com as well? Thank you. On Thu, 23 May at 9:38 AM , Timothy Thomas &= lt;tt@thekey.com> wrote: Ok, I'm adding=C2=A0 @Elizabeth Clark Yes etransfers require a specific email address that's linked to a b= ank account for auto