--000000000000fc4420062294bc0e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable There is a wellsky profile tag for French speaking clients. We could add that to the logic to exclude those with that tag but it will take some development time (1-2 weeks). On Fri, Sep 20, 2024 at 3:28=E2=80=AFPM Aileen Ruffin = wrote: > Hi Audra, I am not sure how systems can detect English speaking only > clients in system -- @Monica Johnston is there a > way to block surveys if a tag exists? or another workaround is to uncheck > primary for the nonEnglish speaking clients under contacts in Wellsky for= a > hard stop/block. > > Open to hearing what "lift" field/Audra and Monica prefers to see how it > will allow the system to automatically work vs manual adjustments. > > Thank you! > > On Fri, Sep 20, 2024 at 5:03=E2=80=AFPM Audra Williams wrote: > >> Thanks, Aileen! >> >> I believe that we want it sent to only our English speaking clients in >> Montreal. >> >> Is this a possibility? >> >> Audra Williams >> Director, Divisional Operations >> (425) 757-7027 >> TheKey.com >> >> >> [image: TheKey] >> >> >> On Fri, Sep 20, 2024 at 2:29=E2=80=AFPM Aileen Ruffin wrote: >> >>> Hi Tim, >>> >>> Thank you for reminding of the request to activate Montreal Medallia >>> surveys. Confirming initially when we explored - there was interest in >>> creating surveys in French which was the primary reason to put the proj= ect >>> on hold due to our limited resources and capabilities. >>> >>> You verbally approved surveys to be sent in English to Montreal clients >>> -- kindly requesting to acknowledge that approval on email trail. >>> >>> Lastly, if you can confirm the start date of surveys - either to begin >>> now or by xx/xx date. >>> >>> @Monica Johnston and I communicated and was >>> included in email to take it from there to adjust the settings on the >>> backend for Montreal clients and caregivers to begin receiving surveys. >>> >>> Best, >>> Aileen >>> >>> -- >>> Aileen Ruffin >>> Head of Service Quality >>> Please note my email has changed: >>> aruffin@thekey.com >>> Direct: (408) 669-5645 >>> TheKey.com >>> [image: TheKey] >>> >> --000000000000fc4420062294bc0e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable There is a wellsky profile tag for French speaking= =C2=A0clients. We could add that to the logic to exclude those with that ta= g but it will take some development time (1-2 weeks). On Fri, Sep 20, = 2024 at 3:28=E2=80=AFPM Aileen Ruffin < aruffin@thekey.com > wrote: Hi Audr= a, I am not sure how systems can detect English speaking only client= s in system --=C2=A0 @= Monica Johnston =C2=A0is there a way to block surveys if a tag exists? o= r another workaround is to uncheck primary for the nonEnglish speaking clie= nts under contacts in Wellsky for a hard stop/block. Open to hearing= what "lift" field/Audra and Monica prefers to see how it will al= low the system to automatically w