PandaDoc Support Updates

From
Katie Buell <kbuell@thekey.com>
To
Katie Buell <kbuell@thekey.com>
CC
Ken Citron <kcitron@thekey.com>, Andy Feldman <afeldman@thekey.com>, Panda Doc <pandadoc-support@thekey.com>
Date
Mon, 14 Nov 2022 16:53:33 -0800
Folder
INBOX
--000000000000cd1b1305ed77c999 Content-Type: text/plain; charset="UTF-8" Hello, everyone and happy Monday, As you know, since our launch of PandaDoc in August of this year, I have served as the main support contact for PandaDoc. It has been my privilege to support all of you as we have navigated the learning process of a new platform. As we move forward, in order to scale our use of PandaDoc within TheKey brand and provide better support, *effective Wednesday, November 16, all PandaDoc support will be managed by TheKey App Support team.* *For all PandaDoc related questions, issues, and updates, please email pandadoc-support@thekey.com . The team will respond within 48 business hours to assist.* * You may also submit a PandaDoc request by filling out a FreshDesk ticket that will be placed in the support queue automatically. I thank you all for your patience and willingness to learn as we launched and established the company on a new platform together. I have been honored to be alongside you during this exciting transition! I will continue to serve as an advisor for PandaDoc as the need arises and have invited the App Support team to involve me as they deem appropriate. Onward! Katie Buell, CSPO Digital Product Manager * Please note my email has changed: * kbuell@thekey.com 415-385-1721 TheKey.com [image: TheKey] --000000000000cd1b1305ed77c999 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello, everyone and happy Monday, As yo= u know, since our launch of PandaDoc in August of this year, I have served = as the main support contact for PandaDoc.=C2=A0 It= has been my privilege to support all of you as we have navigated the learn= ing process of a new platform. As we move forward, in order to scale our us= e of PandaDoc within TheKey brand and provide better support, effective = Wednesday, November 16, all PandaDoc support will be managed by TheKey App = Support team. Fo= r all PandaDoc related questions, issues, and updates, please email pandadoc-support@thekey.com . Th= e team will respond within 48 business hours to assist. = * You may also submit a PandaDoc request by filling out a FreshDesk ticket that will be = placed in the support queue automatically. I thank you all for your patience and willingness to learn as w= e launched and established the company on a new platform together. I have b= een honored to be alongside you during this exciting transition! I will con= tinue to serve as an advisor for PandaDoc as the need arises and have invit= ed the App Support team to involve me as they deem appropriate. Onward! = Katie Buell, CSPO Digital Product Manager Please note my email has changed: kbuell@thekey.com 415-385-1721

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