Hi Diane, Thank you for reaching out and for letting us know of this. Earlier this morning, I saw an email come through from our PSG integration team with a notice of the Care Commitment advanced payment processing. I flagged it and was going to reach out to you to confirm the status of her Care Commitment, so we did not end up processing the payment. We should now be all set here. If you need any further assistance, please let us know. Thank you! Regards, Marc Atkinson Billing Help Desk 866-226-1702 billing@thekey.com 8:00AM-5:00PM EST Monday-Friday
On
Thu, 17 Oct at 11:24 AM
, Diane Mockenhaupt <dmockenhaupt@thekey.com> wrote:
Hello,
If funds were deducted for Care Commitment can we please refund those funds.
Client Patricia Wolf was scheduled to begin shifts today as a Care Commitment client. Today the client called and reported she does not want to start services with The Key. We have not provided any care to date. She has had a setback and is going to rehab. She and her family will discuss future care provisions once they get past this hurdle.
All the Best,
Diane
Diane Mockenhaupt
General Manager, Chicago Office
Please note my email has changed:
dmockenhaupt@TheKey.com
(224) 808-0607
(847) 853-7777
TheKey.com