--000000000000f8afb20614162101 Content-Type: text/plain; charset="UTF-8" Good day All, Between 3:00 AM and 4:10 AM EST last night, the Call Center encountered a setback with their InContact phone application, resulting in an interruption of call services. This issue prevented the Call Center from making or receiving calls. Fortunately, the outage has been resolved, and the Call Center operations have returned to normal. We're sending this message to notify field offices in case they receive inquiries from Caregivers or clients regarding the disruption. If further support is required, as always, please reach out to the IT Help Desk by emailing us at itsupport@thekey.com or by calling us at (888) 838-1955. We're here to help! Please note that our IT Help Desk is available, Monday through Friday, 8:00 AM to 9:00 PM EST. Kind Regards, *Mike Conner* IT Manager - Services and Support Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com TheKey.com [image: TheKey] --000000000000f8afb20614162101 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, Between 3:00 AM and 4:10 AM EST = last night, the Call Center encountered a setback with their InContact phon= e application, resulting in an interruption of call services. This issue pr= evented the Call Center from making or receiving calls. Fortunately,= the outage has been resolved, and the Call Center operations have returned= to normal. We're sending this message to notify field offices in case = they receive inquiries from Caregivers or clients regarding the disruption.= If further support is required, as always, please reach out to the = IT Help Desk by emailing us at itsu= pport@thekey.com or by calling us at (888) 838-1955. We're here to = help! Please note that our IT Help Desk is available, Monday through Friday= , 8:00 AM to 9:00 PM EST. Kind Regards, = Mike Conner IT Manager - Services and Support= Contact IT Support 8am-9pm est @ (= 888)838-1955 =C2=A0| =C2= =A0 hca.freshdesk.com TheKey.com --000000000000f8afb20614162101--