----==_mimepart_6272c6746c07a_403f8f0eecb9681121dd Content-Type: multipart/alternative; boundary="--==_mimepart_6272c6746bfc0_403f8f0eecb968112015"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_6272c6746bfc0_403f8f0eecb968112015 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ------------------------------------------= ---- James Sudimak, May 4, 2022, 2:31 PM EDT Hi Team, I was able to again access to the Enom account. However, there is no way = to unlock the domain or request an EPP code in the account's dashboard: https://access.enom.com/default.aspx?action=3Dlogin Also, I attempted to log into the regular Enom account dashboard here, bu= t it indicated that the domain is in fact still with HostGator (?)  I tried to do a password reset on HostGator using Edward's email, but no = email has come in. Fayaz =E2=80=94 You mentioned previously that you had sent over an EPP co= de for torontohomecareassistance.ca. May you be able to regenerate a new = code and send that to edward@homecareassistance.com now that we have acce= ss to his email? Also, was this done on Enom or HostGator? Apologies for all of the confusion. Thanks! Warm regards, James Sudimak Web Developer, TheKey thekey.com 221 Main St #520, San Francisco, CA 94105 Attachment: image.png On May 4, 1:57 PM, James Sudimak wrote: ----= ------------------------------------------ James Sudimak, May 4, 2022, 1:57 PM EDT Hi Alexa, Understood! My apologies for the confusion. Confirming we are able to access Edward's old HCA email account and can s= ee password reset emails from Enom. Should be able to resolve soon. We will keep everyone updated. Thanks! Warm regards, James Sudimak Web Developer, TheKey thekey.com 221 Main St #520, San Francisco, CA 94105 On May 4, 1:56 PM, Cheryl Cartwright wrote: ----= ------------------------------------------ Cheryl Cartwright, May 4, 2022, 1:56 PM EDT I am pretty sure Edward was removed years ago. He hasn't been with the co= mpany since 2014 and my understanding was that Saba back in 2014 successf= ully changed that information. Steve can you confirm this. Do we not have an email from Saba stating as = much? Cheryl Attachment(s): image.png - https://homecareassistance.zendesk.com/attachments/token/AeyZ= NCRuIx1KKgnNFO1koJs2b/?name=3Dimage.pngimage.png - https://homecareassist= ance.zendesk.com/attachments/token/xs9kMYa4zB6JjtgA7aL1RnDMo/?name=3Dimag= e.png Attachment: image.png image.png On May 4, 1:26 PM, James Sudimak wrote: ----= ------------------------------------------ James Sudimak, May 4, 2022, 1:26 PM EDT Hi Gabe, We are having issues logging into Enom with that info, unfortunately. Enom requires us to provide the domain, not the email or username to log = in:  After attempting both edward@homecareassistance.com a