--000000000000820b3805f5dc4c6e Content-Type: multipart/alternative; boundary="000000000000820b3605f5dc4c6d" --000000000000820b3605f5dc4c6d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Ali. @Amanda Ilines @Elizabeth Sparrow @Geoff McCallum No= te billing for 7.5 hours for staffing (ONLY) is music to ears to the General Managers and Neighbourhood Coordinators. For example, connect with The Village of Erin Meadows, Humber Heights, University Gates regarding the change and get the staffing business. Best regards, Matt Matt Vijayan, B.Sc., MBA, CCPE Director of Sales, Canada *Please note my email has changed:* mvijayan@TheKey.com TheKey.com [image: TheKey] On Wed, Mar 1, 2023 at 1:27=E2=80=AFPM Ali Malik wro= te: > Hi Team, > > Myself, Matt and Angie discussed earlier today on how to proceed with thi= s. > > Here is a plan forward: > > 1. We won't be adjusting prior invoices to reflect the 30 minutes. Matt > will discuss with Schlegel Village on how they want to proceed. Worse cas= e > scenario we calculate all prior bookings that need adjustment and offer a > refund/credit. > 2. My team will review all 8hr bookings on the Schlegel Villages and > adjust to 7.5hrs before invoicing out going forward. > > If you have any further questions, please let me know. > > > thank you, > > On Mon, Feb 27, 2023 at 1:46=E2=80=AFPM Timothy Thomas wr= ote: > >> Thanks Matt >> >> On Mon, Feb 27, 2023 at 1:30 PM Ali Malik wrote: >> >>> Perfect sounds good >>> >>> On Mon, Feb 27, 2023 at 12:58 PM Matt Vijayan >>> wrote: >>> >>>> Hi Ali, >>>> >>>> Let's set aside some time to talk about the billing process. I will >>>> send you an invitation. We will summarize our meeting in an email so t= hat >>>> everyone copied is in the loop. >>>> >>>> Best regards, >>>> >>>> Matt >>>> >>>> Matt Vijayan, B.Sc., MBA, CCPE >>>> Director of Sales, Canada >>>> *Please note my email has changed:* >>>> mvijayan@TheKey.com >>>> >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Mon, Feb 27, 2023 at 12:41=E2=80=AFPM Ali Malik >>>> wrote: >>>> >>>>> Hi Matt, >>>>> >>>>> Thank you for this. >>>>> >>>>> There are many prior invoices for these accounts (most of which are >>>>> paid). What exactly are they wanting us to adjust? >>>>> Were all prior bookings for all these accounts have the 30 min lunch >>>>> included? Are we adjusting all prior and future bookings for these ac= counts? >>>>> >>>>> I just need more specifics before proceeding. >>>>> >>>>> thank you Matt >>>>> >>>>> >>>>> >>>>> On Mon, Feb 27, 2023 at 12:19 PM Matt Vijayan >>>>> wrote: >>>>> >>>>>> Hello Ali, >>>>>> >>>>>> The below is the Sunrise of Burlington snapshot. This is a different >>>>>> account, Schlegel Villages - they appear as The Village of Tansley W= oods, >>>>>> The Village of Erin Meadows, The Village of Winston Park etc. >>>>>> >>>>>> Best regards, >>>>>> >>>>>> Matt >>>>>> >>>>>> Matt Vijayan, B.Sc., MBA, CCPE >>>>>> Director of Sales, Canada >>>>>> *Please no