--000000000000e5f7ca05e7179796 Content-Type: text/plain; charset="UTF-8" Hi Tim, Confirming that all the highlighted users in your Ring Groups have been updated to reflect as you wish. However, regarding the After Hours that are specified for Saturdays and Sundays, it seems we are only able to have one forwarding option after hours so we aren't able to customize a unique request for the other forwarding number of 866-798-1780 on the Saturdays and Sundays. I can update all after hour calls to either go to the 866-798-1780 number OR 888-333-6609 but we can't forward to each number on the specified dates and times during the weekend. On Thu, Aug 25, 2022 at 11:56 AM Timothy Thomas wrote: > Timothy Thomas > 2:50 PM (4 minutes ago) > to Chuck > Hi Isabelle, > > Let's please hold off on making any Canadian Standard IVR changes for > Winnipeg and Calgary until we get that number ported in from Shaw. We can > look at standardizing in September. > > In the meantime, we will be centralizing Weekend On-Call between Vancouver > Winnipeg and Calgary. Please make the following changes to the groups. > > *Current Calgary 8x8 IVR* > Office Hours: M-F 8A-4:30P > > - Option 1 - New Business / Intake: Dennis, Shawntel, Luna > - Option 2 - Existing Client: Shawntel, Luna, Brian, Chuck > - Option 3 - Caregivers > - Submenu - Calgary: Chandani > - Submenu - Winnipeg: Brian > - Option 9 - Repeat Menu > > After Hours: Saturday and Sunday 8A-8P - 866-798-1780. > All other After Hours: Forwards to Answering Service - 888-333-6609 > > *Current Winnipeg 8x8 IVR* > Office Hours: M-F 9A-5P > > - Option 1 - New Business / Intake: Dennis, Shawntel, Luna > - Option 2 - Existing Client: Brian, Luna, Shawntel > - Option 3 - Caregivers > - Submenu - Calgary: Chandani > - Submenu - Winnipeg: Brian > - Option 9 - Repeat Menu > > After Hours: Saturday and Sunday 9A-9P - 866-798-1780. > All other After Hours: Forwards to Answering Service - 888-333-6609 > > *Current Calgary HCA Employees Line 8x8 IVR* > Office Hours: M-F 8A-4:30P > > - Option 1 - Missed Clock In/Out: Shawntel, Chandani, 2 Employee Desk > Phones, Chuck, Luna, Jamie, Brian, Dennis > - Option 2 - Calgary Sick for Shift: Shawntel, Chandani, 2 Employee > Desk Phones, Chuck, Luna, Jamie, Brian, Dennis > - Option 3 - Time Off & Scheduling Changes: Shawntel, Chandani, 2 > Employee Desk Phones, Chuck, Luna, Jamie, Brian, Dennis > - Option 4 - Calgary Main Line > > After Hours > > - Option 1 - Voicemail for Missed Clock In/Out: Shawntel, Chandani, 2 > Employee Desk Phones, Chuck, Luna, Jamie, Brian, Dennis > - Option 2 - Voicemail for Calgary Sick for Shift: Shawntel, Chandani, > 2 Employee Desk Phones, Chuck, Luna, Jamie, Brian, Dennis > - Option 3 - After Hours: Saturday and Sunday 8A-8P - 866-798-1780, All > other After Hours: Forwards to Answering Service - 888-333-6609 > - Option 4 - Calgary Main Line > > *Current Vancouver 8x8 IVR * > Office Hours: M-F 9A-5P > > - Option 1 - New Business / Intake: Dennis, Cathy G, Cathy F