--0000000000009a447c060e0d9509 Content-Type: multipart/alternative; boundary="0000000000009a447b060e0d9508" --0000000000009a447b060e0d9508 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Both, Please see the attached email from client Ray Albo daughter regarding billing. We continue to lose clients over billing mistakes and this client refuses to add hours because of the billing errors, just for some insight. *Thank you,* *Shawntel Sousa, LPN* Client Success Manager Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 *TheKey.ca * [image: TheKey] ---------- Forwarded message --------- From: Shawntel Sousa Date: Wed, Jan 3, 2024 at 5:11=E2=80=AFAM Subject: Re: FW: Overdue balance of $221.98 Ray and Mary Albo To: candicea Hi Candice, Thank you for the update I will reach out to Michelle today and request that she contact you. We will get this all sorted. Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Wed, Jan 3, 2024 at 4:48=E2=80=AFAM candicea wrote: > Shawntel, > Please be aware I was not able to reach Michelle (senior US account > specialist) on Tuesday Jan 2nd. I did leave her a voicemail message to ca= ll > me back along with the two emails I sent on Jan1st. I'm still waiting to > get a correct invoice for outstanding balances as explained in my Jan1st > email to you. > If you are able to let her know we are still waiting, I look forward to > hearing from her . > I won't be looking at additional caregivers from the Keys until all > outstanding issues are addressed . > We will however continue on with our current caregiver Angie's service. > Thanks, Candice > > Sent from my Galaxy > > > -------- Original message -------- > From: Shawntel Sousa > Date: 2024-01-02 11:35 a.m. (GMT-07:00) > To: Candice > Subject: Re: FW: Overdue balance of $221.98 Ray and Mary Albo > > HI, > > Thank you Candice. > > Would I believe that your parents have more hours that are approved for > them, would you be open to looking for another caregiver to help take som= e > pressure off you? > > *Thank you,* > > *Shawntel Sousa, LPN* > > Client Success Manager > > > Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: > 778-279-3634 > > *TheKey.ca * > > [image: TheKey] > > > > On Sun, Dec 31, 2023 at 8:50=E2=80=AFPM Candice wrote: > >> Shawntel, >> >> There seems to be a disconnect in communications with your accounting >> depts., new US and old Calgary offices. >> >> Payments are confirmed as follows as per invoices sent to me : >> >> Dec 24,2023 =3D $221.98 >> >> Dec 22, 2023 =3D $121.20 >> >> Dec.22,2023 =3D $159.08 >> >> Nov. 28,2023 =3D 390.15 >> >> Nov. 28,2023 =3D 351.30 >> >> Any other over due balances are being revised by your US office contact >> person Michelle. Once those are completed by her , she will forward to m= e >> the adjus