--000000000000d93dda05c45a7b83 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Timothy, I audited the callrail pool of numbers for both English and French site. I couldn't find the first number (514-700-3777), but I found the second number (514-900-6783). We called the number twice, and it connected right away. So, I believe it might have been a typo that caused the problem. Thank you! [image: Mailtrack] Sender notified by Mailtrack 06/09/21, 05:10:35 PM On Wed, Jun 9, 2021 at 1:36 PM Timothy Thomas wrote: > Hi Tanvir, > > We had a client tell us they saw this number on our site and that when > they called there was no connection. Can you verify if this number is in > our rotation? > > 514-700-3777 > > He also said as he refreshed, it then showed 514-900-6783 (when you call > this one, it says, please press 1 to connect to party you are calling and > then it hangs up). > > Can you look into this? > Thanks > -- > > > > Timothy Thomas > > > > *Regional Director of Operations* > > Tel: 514.907.5065 | Fax: 514.221.4265 > > tt@homecareassistance.com | Homecareassistancemontreal.ca > > > > --=20 613.693.0298 | 20eight.ca | Tanvir@20eight.ca --000000000000d93dda05c45a7b83 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Timothy, I au= dited the callrail pool of numbers for both English and French site. I coul= dn't find the first number ( 514-700-3777), but I=C2=A0found the second number ( 514-900-6783). We called = the number twice, and it connected right away.=C2=A0 = So, I believe it mig= ht have been a typo that=C2=A0caused the=C2=A0problem.=C2=A0 Thank= you! Sender notified by Mailtrack 06/09/21,= 05:10:35 PM =20 <img width=3D"0" height=3D"0" class=3D"mailtrack-img" a= lt=3D"" style=3D"displa