--00000000000012c20405fb319465 Content-Type: multipart/alternative; boundary="00000000000012c20305fb319464" --00000000000012c20305fb319464 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Just to confirm Edie Gibbs needs access to Canada Corporate? Thanks , Terrence On Mon, May 8, 2023 at 8:51=E2=80=AFAM wrote: > Terrence can have you added to CAD CC, looping him in. > > > > *From:* Edie Gibbs > *Sent:* Monday, May 8, 2023 5:47 AM > *To:* eclark@thekey.com > *Cc:* Ali Malik ; Edie Gibbs egibbs@homecareassistance.com>; Michelle Kenaga michelle.kenaga@thekey.com>; Timothy Thomas ; > jose.morales@thekey.com > *Subject:* Re: FW: Note Added - [#232771] 147009 John "Jack" Kokotailo / > Invoices not being paid > > > > I see him in NS but not sure I have access to Canada's locations in CC > > > > *Edie Gibbs* > > Supervisor, Specialty Billing > > *Please note my email has changed:* > > egibbs@TheKey.com > > (813) 687-4821 ext 150023 > > *TheKey.com * > > [image: Image removed by sender. TheKey] > > > > > > On Mon, May 8, 2023 at 8:29=E2=80=AFAM wrote: > > Hi Edie & Michelle- > > > > Would you be able to spend some time w/Ali & the office to ensure this > clients invoices are corrected? If this one is VA, they should have an > authorization so none of the invoices are sent to the client. > > > > Thank you- > > > > Elizabeth Clark > > *Sr. Manager, Continuous Improvement * > > *TheKey* > > > > > > > > *From:* Ali Malik > *Sent:* Tuesday, May 2, 2023 6:26 AM > *To:* eclark@thekey.com > *Cc:* Timothy Thomas > *Subject:* Re: FW: Note Added - [#232771] 147009 John "Jack" Kokotailo / > Invoices not being paid > > > > Hey Elizabeth, > > > > Yes this client is on our Veterans Affair program. We are submitting > monthly forms to VA and getting money 30-60days from submission. > > We submitted month of March. Month of April will be submitted this week. > > > > thank you > > > > On Tue, May 2, 2023 at 8:11=E2=80=AFAM wrote: > > Hello Ali & Tim- > > > > We=E2=80=99re hearing this client does not pay us direct, but is paid by = the VA? > Is this accurate? > > > > Elizabeth Clark > > *Sr. Manager, Continuous Improvement * > > *TheKey* > > > > > > > > *From:* TheKey Support > *Sent:* Monday, May 1, 2023 1:30 PM > *To:* jose.morales@thekey.com; eclark@thekey.com > *Subject:* Note Added - [#232771] 147009 John "Jack" Kokotailo / Invoices > not being paid > > > > Hi , > > Lito Delapena added a note and wants you to have a look. > > > Ticket URL: > https://hca.freshdesk.com/helpdesk/tickets/232771 > > Subject: > 147009 John "Jack" Kokotailo / Invoices not being paid > > Requester: 147009 John Jack Kokotailo > > Note Content: > > Hi Elizabeth, > > > > Jose received a phone call from a clients POA who is advising that the VA > of Canada pays for their invoices, Would this auth set up be similar to h= ow > our US clients are set and should Jose consult with Ali first or would Ed= ie > with specialty invoicing be involved at all? > > > 23277