--0000000000000a56e705f80d45cd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you! On Wed, Mar 29, 2023 at 10:24=E2=80=AFAM Ali Malik w= rote: > Hey Carolina, > > Thank you for bringing this up. Payments should be processed weekly. I > think there was a small delay in where we had to process it on Friday whi= ch > maybe caused some confusion because system takes a few business days to > reflect, also I know there was an issue with emailing invoices out one > week. Nevertheless, I will meet with Sumira to discuss where the setbacks > were. > > @Sumira Suthesan Let's hop on a meeting > later today to review some of these issues Carolina has brought up. > > Thank you Carolina for updating the deposits, we appreciate it. > > warm regards, > > > > On Wed, Mar 29, 2023 at 1:03=E2=80=AFPM Carolina Orosa wrote: > >> Hi Ali, >> >> I am back in the office today and was informed by the staff that there >> were a number of calls and complaints from Clients upset by the followin= g >> issues: 1) the invoice for March 13 was sent out on March 13 and again = on >> March 19 resulting in confusion as to which week it was in relation to >> 2)payments were not processed and entered on time so invoices were sent = out >> showing an outstanding balance for the Clients when there should not hav= e >> been any. We even had a Client show up in the office with a cheque >> because he was worried that his credit card didn't work as an >> outstanding amount was showing on the invoice and another who was worrie= d >> about cash flow because the payment wasn't processed on time. 3)VCH was >> confused because they were sent an invoice for a Client that wasn't thei= rs >> resulting in a lot of back and forth with the scheduling team >> >> I just wanted to bring this to your attention in case you weren't aware. >> I understand that you guys are dealing with a lot as you are handling al= l >> of Canada so just let me know if you need support in any way. >> >> Furthermore, I have updated all the cheque payments in Clear Care and >> will be depositing shortly so bank deposit log will be updated according= ly. >> >> Warm regards, >> >> Carolina >> >> -- >> >> Carolina Orosa >> Consultant >> Home Care Assistance >> 1861 Marine Drive, >> West Vancouver, BC V7V1J7 >> ph: (778) 279-3634 >> fax: (778) 279-3635 >> website: *www.homecareassistancevancouver.ca >> * >> https://www.youtube.com/watch?v=3DRX_4cCVybg8 >> >> > > -- > *Ali Malik* > Manager - Financial Operations > > --=20 Carolina Orosa Consultant Home Care Assistance 1861 Marine Drive, West Vancouver, BC V7V1J7 ph: (778) 279-3634 fax: (778) 279-3635 website: *www.homecareassistancevancouver.ca * https://www.youtube.com/watch?v=3DRX_4cCVybg8 --0000000000000a56e705f80d45cd Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you! On Wed, Mar 29, 2023 at 10:= 24=E2=80=AFAM Ali Malik < ali.mal= ik@thekey.com > wrote: Hey Carolina, Thank yo= u for