--000000000000578448061a028dd6 Content-Type: text/plain; charset="UTF-8" Hi Chuck! Pleasure chatting with you today! I forgot to mention, toward the start of your business hours we will send an activity log of everything but open shifts (those come separately via FreshDesk) to give your team an overview of what we did during our after hours shift. You will also be provided with a live link to the log when you go live, in case your on-call person wants to peek at it as we're working. Expectation should be that you'll see a lot of calls from us initially after hours as you guys work out the kinks in ClearCare and we learn how your team operates, this will die down eventually but it's often a little shocking for the local team. Depending on the office it can take anywhere from 2 weeks to a month to work out all the kinks on the clearcare side. Need as soon as you can get it, a profile filled out for each office (this link is locked, you'll want to copy in google to get an editable version. - Office Profile Worksheet: https://docs.google.com/document/d/1MMiADGlpvj-e4mQerhO4t6XjGHZnVdI7/edit ClearCare Clean up tip sheet: - https://docs.google.com/document/d/1taTOGTstRD1Unit3UAX76bYpLty0g32Q/edit - Pay extra attention to the sections on VIP or ADMIN staff, as well as some ClearCare audit processes you can utilize at the bottom Informational: - Intakes tip sheet for Canada (provided/owned by Tim): - https://docs.google.com/document/d/1t-y_TtOq569NeAIGPZ5Tn56uJv8RN4mZqWcGzLiRDwc/edit - After Hours Standards documentation (indicates our areas of responsibility vs the field's as well as when and how we will contact your team/CGs/Clients) - https://docs.google.com/document/d/1I96lm98XFBp1bsIR7AzlcFJQnJnBZBBq/edit - 8x8 tip sheet (infor on how to set up but also some troubleshooting common issues at the bottom) - https://docs.google.com/document/d/1T8L1FvxKiIThmaGGyF8Jrs92fRTNIvFW/edit Thanks! GW Gabrielle Wolfe * Head of Contact Center* gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] --000000000000578448061a028dd6 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Chuck!=C2=A0 Pleasure chatting with you today! I forgot to mention, toward the start of your busines= s hours we will send an activity log of everything but open shifts (those c= ome separately via FreshDesk) to give your team an overview of what we did = during our after hours shift.=C2=A0 You will also be provided with a live l= ink to the log when you go live, in case your on-call person wants to peek = at it as we're working. Expectation should be = that you'll see a lot of calls from us initially after hours as you guy= s work out the kinks in ClearCare and we learn how your team operates, this= will die down eventually but it's often a little shocking for the loca= l team.=C2=A0 Depending on the office it can take anywhere from 2 weeks to = a month to work out all the kinks on the clearcare side. Need as soon as you can get it, a