--000000000000412a13063610b9aa Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon @TheKey Billing , I was on PTO last week and we had some issues with our billing audit in Montreal (for billing period of May 12th to May 18th). The following clients were issued OT hours when they did not accrue them. 1. Stanley Blum: 57 hours of OT 2. Guiseppa Lanteri: 8.5 hours of OT 3. Robert Minns: 2 hours of OT 4. Myriam Ouimet: 22 hours of OT I believe client 4 (Myriam Ouimet) may have already caught the error and that case may be resolved (please correct me if I am mistaken). For the other 3 clients, can we provide them a credit on this week's invoice for the overtime hours. Can you advise the amount being credited for each client and our Success Managers will reach out and apologize for the inconvenience. Thank you, Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --000000000000412a13063610b9aa Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon=C2=A0 @Th= eKey Billing , I was on PTO last week and we had some issues with= our billing audit in Montreal (for billing period of May 12th to May 18th)= . The following clients were issued OT hours when they did not accrue them.= 1. Stanley Blum: 57 hours of OT=C2= =A0 2. Guiseppa Lanteri: 8.5 hours of OT 3. Robert Minns: 2 hours of OT 4. Myriam Ouimet: 22 h= ours of OT I believe client 4 (Myriam Ouimet) may have alread= y caught the error and that=C2=A0 case may be resolved (please correct me i= f I am mistaken). For the other 3 clients, can we provide them a credit=C2= =A0on this week's invoice for the overtime hours. Can you advise the am= ount being credited for each client and our Success Managers will reach out= and apologize for the inconvenience.=C2=A0 Thank = you, Joey Taylor Dire= cteur G=C3=A9n=C3=A9ral/ General Manager 514-907-5065 TheKey.ca = =C2=A0=C2=A0<