I remember I got a call from Bridget, saying she would be working on
Thursday, instead of Tuesday at the family's request. I changed the date
of the shift, and I also made a note about it.
On Mon, Oct 17, 2022 at 8:20 AM Timothy Thomas <tt@thekey.com> wrote:
> Hi Brian,
>
> Can you comment on the email below?
>
> Thanks
> Tim
>
> ---------- Forwarded message ---------
> From: Melissa Darcy <melissaanddarcytkach@gmail.com>
> Date: Sun, Oct 16, 2022 at 10:32 PM
> Subject: Invoice
> To: <winnipeg@homecareassistance.com>
>
>
> Lindsey
>
> My sister Keri brought it to my attention that we were billed for the 29th
> of September? Bridgette could not work the Tuesday because she had an appt
> for her father that she couldn't change. So we brought in our private HCA
> that works for us to cover that shift. Our HCA's Normal shift is the
> Thursday so Bridgette worked for her to make it up to her however that was
> on her time and our dime....not the companies. No one in the company even
> notified us to get approval for this yet billed us no problem? This needs
> to be rectified and refunded immediately.
>
> Darcy Tkach
>
>
>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>
--
Brian Boxall
Client Success Manager
Home Care Assistance of Winnipeg, MB
Office: (204) 489-6000
10B-1700 Corydon Avenue
Home Care | Winnipeg, MB (homecareassistancewinnipeg.ca)
<https://www.homecareassistancewinnipeg.ca/>
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