--000000000000359ee405d914e713 Content-Type: text/plain; charset="UTF-8" This is the dore care... not sure why we received this alert. It's been stable for awhile now, we just had one hiccup with Angelique. We have two caregivers, Keneisha Monday to Friday and Melysa Saturday and Sunday. On Mon, Feb 28, 2022 at 9:26 AM Timothy Thomas wrote: > Interesting automated message....this is the Dore case? Are things > stabilized now? > > On Fri, Feb 25, 2022 at 1:00 PM Caregiver Turnover Alert analytics-noreply@homecareassistance.com> wrote: > >> Hi Christina Leo, >> >> This is a caregiver turnover alert for long term intention client Rene >> Voyer with a stated customer segment of Elephant. During their first 8 >> days, the client has had 7 shifts completed or scheduled with 4 caregivers. >> >> We need to communicate quickly with the client, nurture the relationship >> around any service or caregiver fit issues, and ensure the care team is >> stabilized moving forward. If not resolved quickly and to the client's >> satisfaction, we lose clients in this situation more than 60% of the time. >> This is an alert -- no need to reply. >> >> Please feel free to reach out to your GM if you have any questions. >> >> Best, >> >> DART team >> > > > -- > Timothy Thomas > Head of Canada > Home Care Assistance > Office: 514-907-5065 > Fax: 514-221-4265 > 4464 Ste Catherine West > Westmount, QC, H3Z1R7 > HomeCareAssistanceMontreal.ca > --- > Read Our Testimonials > > We Are Hiring! > > > > > Champions of Longevity > -- Christina Leo Care Manager Tel: 514.907.5065 | Fax: 514.221.4265 *cleo@homecareassistance.com * | homecareassistancemontreal.ca --000000000000359ee405d914e713 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable This is the dore care... not sure why we received this ale= rt. It's been stable for awhile now, we just had one hiccup with Angeli= que. We have two caregivers, Keneisha Monday to Friday and Melysa Saturday = and Sunday. On Mon, Feb 28, 2022 at 9:26 AM Timothy Thomas < tt@homecareassistance.com > wrote: I= nteresting automated message....this is the Dore case? Are things stabilize= d now? On Fri, Feb 25, 2022 at 1:00 PM Caregiver Turnover Alert < anal= ytics-noreply@homecareassistance.com > wrote: =20 Hi Christina Leo, This is a caregiver turnover alert for long term intention c= lient Rene Voyer with a stated customer segment of Elephant. During their f= irst 8 days, the client has had 7 shifts completed or scheduled with 4 care= givers. We need to communicate quickly with the client, nurture the = relationship around any service or caregiver fit issues, and ensure the car= e team is stabilized moving forward. If not resolved quickly and to the cli= ent's satisfaction, we lose clients in this situation more than 60% of = the time. This is an alert -- no need to reply. Please feel free to reach out to your GM if you have any que= stions. Best, DART team =20 -- Timothy Thomas <span style=3D"fon