--000000000000165c0505f9c7c590 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The survey also needs to be in French too right? On Thu, Apr 20, 2023 at 7:06=E2=80=AFAM Timothy Thomas wrot= e: > Thank you! > > On Thu, Apr 20, 2023 at 12:48=E2=80=AFAM Alex Hodges = wrote: > >> Ok. I=E2=80=99ll send you a preview of how one client survey would look = tomorrow >> afternoon. >> >> We=E2=80=99ll still have to do the work to set up and test triaging sepa= rate >> emails for Montreal locations.this will be to ensure we=E2=80=99re align= ed on what >> works. >> >> On Wed, Apr 19, 2023 at 4:53 PM Timothy Thomas wrote: >> >>> As long as we lead with french it will comply. We can show both >>> languages. >>> >>> Could i get an example sent to me? >>> >>> On Wed, Apr 19, 2023 at 7:38 PM Chen Xie wrote: >>> >>>> Tim, any sense why that wouldn=E2=80=99t meet the requirements? Let=E2= =80=99s just show >>>> them both French and English >>>> >>>> Sent from my iPad >>>> >>>> On Apr 19, 2023, at 4:15 PM, Alex Hodges wrote: >>>> >>>> =EF=BB=BF >>>> My understanding was that wouldn't meet the requirements. We needed to >>>> deliver French from name/subject/body copy to people who opt for Frenc= h and >>>> vice versa for English. If that meets the requirements, the exercise >>>> becomes much easier. >>>> >>>> On Wed, Apr 19, 2023 at 11:45=E2=80=AFAM Chen Xie wr= ote: >>>> >>>>> Hi Alex, >>>>> Can you help me understand the french issue with Montreal? >>>>> >>>>> Hypthothetically, can we control the words that get sent from that >>>>> location set? >>>>> >>>>> In other words, is it as simple as (I imagine), just doubling up the >>>>> content in the email body to include a french version right under the >>>>> english one. >>>>> >>>> >>>>> >>>>> -- >>>>> >>>>> >>>>> *Chen Xie*CSO | >>>>> *TheKey*650-208-2390 >>>>> [image: TheKey] >>>>> >>>> >>>> >>>> -- >>>> Alex Hodges >>>> Manager Customer Experience >>>> * Please note my email has changed: * >>>> ahodges@thekey.com >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> [image: TheKey] >>> >> -- >> Alex Hodges >> Manager Customer Experience >> * Please note my email has changed: * >> ahodges@thekey.com >> TheKey.com >> [image: TheKey] >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --=20 Alex Hodges Manager Customer Experience * Please note my email has changed: * ahodges@thekey.com TheKey.com [image: TheKey] --000000000000165c0505f9c7c590 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The survey also needs to be in French too right? = On Thu, Ap= r 20, 2023 at 7:06=E2=80=AFAM Timothy Thomas < tt@thekey.com > wrote: Thank you! On Thu, Apr 20, 2023 at 12:4= 8=E2=80=AFAM Alex Hodges < ahodges@thekey.com