--0000000000007036ef05ea798747 Content-Type: text/plain; charset="UTF-8" Thanks so much for these details, Cheryl, super helpful! We will ensure to keep you posted on our efforts. Have a great weekend! On Fri, Oct 7, 2022 at 9:44 AM Cheryl Cartwright wrote: > Hi Keri, > > I apologize, yes I do have feedback about this client. Some of his > feedback regarding the office team is from his experience with a Case > Manager who is no longer with our team. Since Sheila left Cathy has worked > closely with Steve and has built a trusting relationship. Cathy often > speaks with Steve several times a week. That said, when caregivers call off > at the last minute (which happens) Steve finds this extremely frustrating > and comments that he should have been made aware of the changes sooner. > This is what he is referring to when he rated a low responsiveness score. > It is explained that we often don't have notice from a staff member calling > off but that we do appreciate how disruptive changes are. We have worked to > put a consistent team in place and we hope there will continue to be > smoother service moving forward. > > I hope this helps, > > Cheryl > > On Fri, Oct 7, 2022 at 12:30 PM Keri Thrush wrote: > >> Thanks, Cheryl! >> >> Just checking in to see if there is any helpful information? >> >> On Mon, Oct 3, 2022 at 10:38 AM Cheryl Cartwright >> wrote: >> >>> Thank you Keri. I will look into this immediately and get back to you as >>> soon as possible. >>> >>> Cheryl >>> >>> On Mon, Oct 3, 2022 at 1:20 PM Keri Thrush wrote: >>> >>>> Hello, Cheryl. >>>> >>>> Forwarding you the detractor information below in order for you to pull >>>> in stakeholders. I will send out my initial email correspondence to Steve >>>> Granger. >>>> >>>> Thank you, >>>> >>>> On Sat, Oct 1, 2022 at 4:45 PM Medallia >>>> wrote: >>>> >>>>> Client Name: Audrey Granger >>>>> >>>>> CC ID: 1000000000021052 >>>>> >>>>> Primary Contact: Steve Granger >>>>> >>>>> PC Contact Info: granger.steve88@gmail.com / >>>>> >>>>> Survey Delivery: Email >>>>> >>>>> >>>>> Division: Canada Business Unit: Vancouver Tenure: More Than 52 Weeks >>>>> Actual Customer Segment: Elephant Stated Customer Segment: Survey: >>>>> Relationship 2 Main Score: 6 Comments: Good caregivers Please click here to >>>>> see the full survey response and learn more about the client: >>>>> https://hca.medallia.com/hca/respInvForm.do?surveyid=141908 >>>>> >>>> >>> >>> -- >>> *Cheryl Cartwright* >>> *Regional, Client Success, Canada * >>> Home Care Assistance >>> Office: 416-488-8777 >>> Toronto, ON (EST) >>> torontohomecareassistance.ca >>> --- >>> Read Our Testimonials >>> Join Our Newsletter >>> >>> We Are Hiring! >>> >>> Champions of Longevity >>> ccartwright@homecareassistance.com >>> >> > > -- > *Cheryl Cartwright* > *Regional, Client Success, Canada * > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our Newsletter > > We Are Hiring! > >