--0000000000001ffbbb062c3dbe72 Content-Type: multipart/alternative; boundary="0000000000001ffbba062c3dbe71" --0000000000001ffbba062c3dbe71 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Here is the other communication for the other Calgary fall that was not detected. Respectfully, Shawntel Sousa, LPN Client Success Manager TheKey Home Care Office: (403) 301-3777 Mobile: (403) 305-6588 ---------- Forwarded message --------- From: Shawntel Sousa Date: Fri, Jan 17, 2025 at 1:08=E2=80=AFPM Subject: Re: Follow-Up on Jane=E2=80=99s Incident To: Maryham Levesque CC: Kara Sehl Hi, My suspicion is is that she went to go sit back down on the bed and slid off the bed to the floor and maybe it didn=E2=80=99t detect it. She did hav= e the fall in her bedroom after returning back from the bathroom. It might be worth calling Jane and then the Caregiver and herself could help you guys with the testing of the equipment. Respectfully, Shawntel Sousa, LPN Client Success Manager TheKey Home Care Office: (403) 301-3777 Mobile: (403) 305-6588 On Fri, Jan 17, 2025 at 12:13=E2=80=AFPM Maryham Levesque wrote: > Hi Shawntel, > > I wanted to update you regarding Jane's fall incident. > > The support team has confirmed that the positioning of the devices in her > bedroom is optimal, and the system should have detected her fall, as it > would have occurred within the sensors' line of sight. > > One possibility to consider is whether Jane may have been in a different > bedroom at the time of the fall. Could you confirm if that might have bee= n > the case? > > If that=E2=80=99s not the issue, it may be worthwhile to conduct a test t= o further > investigate. Would it be possible for you or a caregiver to volunteer for > this test? > > Let me know your thoughts, and thank you for your cooperation in resolvin= g > this. > > Best regards, > > > *Maryham Levesque* > *Registered Nurse* > Toll-free: (888) 667-1224 > Direct line: 438-799-4409 > Schedule a meeting > > *mlevesque@joinlifeguard.com * > > > > > On Friday, January 17, 2025, 1:48:49=E2=80=AFp.m. -0500, Maryham Levesque= mlevesque@joinlifeguard.com> wrote: > > Hi Shawntel, > > Thank you for bringing Jane=E2=80=99s recent incident to my attention. > > It=E2=80=99s reassuring to hear that her CT scan came back clear and that= she is > doing okay. > > I wanted to address her concerns about the fall not being detected by the > system. I have already started reviewing the situation and reached out to > the support team to investigate further. They will determine if there mig= ht > be any issues with device placement or functionality. I=E2=80=99ll keep y= ou updated > as I receive more information. > > Please don=E2=80=99t hesitate to let me know if there=E2=80=99s anything = else I can do to > assist or address any additional concerns. > > Best regards, > > *Maryham Levesque* > *Registered Nurse* > Toll-free: (888) 667-1224 > Direct line: 438-799-4409 > Schedule a meeting > > *mlevesque@jo