--000000000000bb441305dc10e931 Content-Type: multipart/alternative; boundary="000000000000bb441105dc10e930" --000000000000bb441105dc10e930 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning, We have a weekly AR review call with Chakera and Laura from billing, as well as myself and Lead CCM. A great deal of progress has been made over the last 3 weeks here. Paul McCampbell our Lead CCM has been instrumental repairing a disconnect between our billing department and clients. We have documented the cases with LTC delays and other one offs including invoicing errors on our end or other one off issues. We are finding that the way we itemize invoices for live-in cases is not being understood and accepted by payers, contributing to delays in invoices getting paid. Separately, we have sent ACH conversion notifications to all check clients with an active date for the first week in May. We have also sent suspension notices to 2 clients who have turned around and paid large sums, others who are inactive with balances going straight to collections. Jay Skypeck *Regional Director Greater Boston* *445 Washington StreetWellesley, MA 02482617.910.6922* Jason.Skypeck@TheKey.com TheKey.com [image: TheKey] On Thu, Apr 7, 2022 at 9:23 AM Timothy Thomas wrote: > We're working with Gary and Sandra to create a Canadian report as we're > not onboarded with corporate billing. > > Stay tuned. > > On Wed, Apr 6, 2022 at 11:01 PM Angie Markwell > wrote: > >> As I am looking at our locations I still see some decent dollars not >> collected - can you share who and plans to address this as we will be >> sending letters to stop services unless we have a plan before then. Than= ks >> >> ---------- Forwarded message --------- >> From: Gary Scott >> Date: Wed, Apr 6, 2022 at 7:53 PM >> Subject: WBR AR Update >> To: Weekly Business Review >> Cc: Laura Castaneda , Elizabeth Clark >> , Michelle Kenaga > michelle.kenaga@homecareassistance.com>, Brian Scott > bscott@homecareassistance.com> >> >> >> Leaders, >> >> >> >> Below and attached is an AR update by category, along with private pay >> >30-day AR and active client count by location. I have attached a workb= ook >> containing these summaries, as well as AR details by client. >> >> >> >> We are continuing to update the google AR sheet weekly (link below), and >> we are now including all AR (as opposed to only >30 day past due AR). >> >> >> https://docs.google.com/spreadsheets/d/1ysOni_aXrKY-aXvHDS1mNXkGOKf-jM6f= v2ZXdhViP_g/edit?usp=3Dsharing >> >> >> >> *Key Messages* >> >> - AR declined $0.3M to prior week >> - $0.2M reduction in private pay >90 >> - Active client count >30 days past due is 608, declined 39 from >> prior week >> - *Subject to executive team approval, billing team will be >> sending suspension notices for active clients over 30 days past du= e this >> week/early next week* >> - *Client listing will be sent to executive team in a separate >> email for review and approv