--001a1147abe40695790555dcf9fc Content-Type: multipart/related; boundary="001a1147abe40695780555dcf9fb" --001a1147abe40695780555dcf9fb Content-Type: multipart/alternative; boundary="001a1147abe40695740555dcf9fa" --001a1147abe40695740555dcf9fa Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you so much for a great conversation on our call today. As a recap, we discussed: - Staff training & development: - Incorporating culture into this meeting - Allowing people to feel empowered to make decision that contribute to that - Internal Staff fun activity escape room - Team Recognition: - Every time we get a client review, I always contact the entire ongoing care team and give them feedback. The office team collective= ly reviews. - Put people in to a jar for a drawing when we get a good review from their client. In our weekly meeting, we draw a name. Take all the o= ther names and make sure that everyone gets a special hand written note. - On call structure and compensation - How to more effectively engage current clients and prospective clients to adopt ACH - Wave a deposit as incentive - Do not give options unless a concern is expressed - Caregiver hiring and retention. Competing for candidates on pay rate. Uncovering which competitors are 1099 - Similar model companies popping up. These models seem to be challenged by licensure requirements. - They tend to price low and pay high early on to penetrate a market, but it may not be sustainable - They do a lot of short hour shifts unattractive to caregivers - ResponseIQ. The following is a blurb from the partnership announcement: It will take 2-5 minutes to sign-up for the trial and get the script, which you can share with SABA or your web developer to add to your local website. We highly encourage all offices to try out this widget and see if it increases web leads/conversions. Below is an overview of the ResponseiQ widget and what it aims to achieve: - Immediate Callbacks to potential new clients - Our easy-to-install widget uses technology to connect you instantly to people who have requested it. All they need to do is type in their number and hit Call Me Right Now. All you need to do is answer the phone & press #1 at the prompt and you're connected in under 30 seconds of them clicking. Our customers typically see a 20-40% lift in call volume. - Mobile Responsive - Our widget is geared to be very mobile friendly, in fact, we increase the number of mobile visitors to callers dramatically. - Call Scheduling for out-of-hours - You can set up an out-of-office call-scheduler so you never miss an opportunity. This also enables you to track peak times people might be trying to reach you. At the scheduled time ResponseiQ automatically calls and connects you, you only need to answer the phone. - Analytics and Tracking - We tell you where in the world the call is from, exactly what page they were on when they asked for the call, the device they're on and more. We can t