--000000000000295ea3062d904d8d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable OK thanks. So if we have a client that bills 150 hours in the first week of Feb then is deactivated the second week of Feb they would still count in the February Tier 1 bonus total correct? The "system" will still count them even if they have been deactivated in the goal month. Will Reid Partner wreid@thekey.com 513-707-2304 TheKey.com [image: TheKey] On Fri, Feb 7, 2025 at 11:50=E2=80=AFAM Timothy Thomas wrot= e: > They need to achieve an average of 30 hours of service per week in > February. Because February is a short month it's unlikely that they will > actualize unless the cancellation is in the last week of the month. > > On Fri, Feb 7, 2025 at 11:31=E2=80=AFAM Will Reid wrot= e: > >> Hey Tim, >> Regarding Tier 1 client count. If we have a tier 1 client right now in >> Feb but they go off services before the end of the month, are they count= ed >> in February? >> >> Thanks, >> >> Will Reid >> Partner >> >> wreid@thekey.com >> 513-707-2304 >> TheKey.com >> [image: TheKey] >> > --000000000000295ea3062d904d8d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable OK thanks. So if we have a c= lient that bills 150 hours in the first week of Feb then is deactivated the= second week of Feb they would still count in the February Tier 1 bonus tot= al correct? The "system" will still count them even if they have = been deactivated=C2=A0in the goal month. Will= Reid Partner wreid@thekey.com 513-707-2304 TheKey.com On Fri, Feb 7, 2025 at 11:50=E2= =80=AFAM Timothy Thomas < tt@thekey.com > wrote: They need to achieve=C2=A0an average of 30 hours of service= per week in February. Because February is a short month it's unlikely = that they will actualize unless the cancellation is in the last week of the= month.=C2=A0 <div