This is a multipart message in MIME format. ------=_NextPart_000_025A_01DA9233.398250C0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_025B_01DA9233.398277D0" ------=_NextPart_001_025B_01DA9233.398277D0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Tim Maybe we identify stakeholders in CAD that have clients with two = profiles intentionally, and we come together to discuss options and = outcomes and go from there? =20 From: Sharon Speirs =20 Sent: Friday, April 19, 2024 7:03 AM To: eclark@thekey.com Cc: Alyson Rohane ; Cheryl Cartwright = ; Chuck Terlesky ; Frank = Liu ; Joey Taylor ; Timothy = Thomas Subject: Re: CAD Duplicate Customers Clean-Up: 4/19/2024 =20 I am happy to do that but to be honest I I don=E2=80=99t know how and = the schedule could become very confusing as sometimes they are at = different locations and we have to ensure the government billing is = comply separate? I am not able to do a call until Monday if that works as I am out of the = office Sharon=20 =20 Sharon, Speirs =20 General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com =20 =20 TheKey.ca =20 =20 =20 =20 =20 =20 =20 =20 On Fri, Apr 19, 2024 at 6:55=E2=80=AFAM > wrote: Hi Sharon =20 Are we able to use a split authorization so there can be a single client = profile? Otherwise there will be two logins for this client in Versapay, = and two records to reference for any =E2=80=9Cperiod to-date=E2=80=9D = statements, lists, and special handling required by Collections to = ensure they know there are two payers.=20 =20 Happy to discuss on a call. =20 From: Sharon Speirs >=20 Sent: Friday, April 19, 2024 6:53 AM To: Timothy Thomas > Cc: Alyson Rohane >; Chuck Terlesky = >; Joey Taylor = >; Cheryl = Cartwright >; = Frank Liu >; Elizabeth Clark = > Subject: Re: CAD Duplicate Customers Clean-Up: 4/19/2024 =20 Good morning - the one below is the same name, same client but we need = two profiles as one is paid by the family and one is paid by the = government which has a paris id # and is tagged VCH. We often have this = but the difference is the payer. Sharon=20 =20 Sharon, Speirs =20 General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com =20 =20 TheKey.ca =20 =20 =20 =20 =20 =20 =20 =20 On Fri, Apr 19, 2024 at 6:17=E2=80=AFAM Timothy Thomas > wrote: Hi Alyson, =20 Sharon is away until Monday. Can we have the deadline extended to then = pls.=20 =20 On Thu, Apr 18, 2024 at 2:20=E2=80=AFPM Alyson Rohane = > wrote: Good afternoon, leaders -=20 =20 With Canada Integration Go-Live approaching next month, we are working = through our cutover checklist to ensure that all systems are ready for a = seamless transition. The next item is to clean up duplicate records in = Clearcare.=20 =20 We are looking to integrate from Clearcare to Netsuite on Friday evening = (4/19). If there are any duplicate accounts, this will create duplicate = customer records in Netsuite and send the client two separate invit