----==_mimepart_66bd163cb7a74_1df3fda27c6000c787957e5 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Please take a look at ticket #894355 raised by Timon Page (timon.page@the= key.com). Hi Tim, Can you please send the refund requested below:= Client Name: Kudrat Singh NetSuite ID: 159313 Location: Oakville = Versapay Transaction Number:37AB4XGVZF5B (after application of CM 40921) = Payment Date: 6/21/24 Refund Amount: $632.80 to PAD/ACH 1293 E-transfe= r email address: kudratgsingh@gmail.com E-Transfer Phone number:=C2=A0 = Security Question if needed:=C2=A0N/A Security Answer if Needed: N/A Re= ason for refund: Unapplied Payment 653218 stemming from application of CM= 40921 Thanks, Lisa Barker = = On Tue, 6 Aug at 11:03 AM , Timon Page wrote:= = Hi Jose = My apologies, it is June 10 and 12, not May.=C2=A0 = = = Best regards, =C2=A0Timon Page = = General Manager, Ontario = = = Please note my email address has changed: = = timon.page@thekey.com = = Mobile: (437) 223-0841 = = TheKey.com = = = = = = = = = = On Mon, Aug 5, 2024 at 1:56=E2=80=AFPM Jose Morales = wrote: = = = = = Hi=C2=A0Timon,=C2=A0 = = Can we please double check those dates of service?=C2=A0 I'm not seeing = in clear care the client had services for DOS =C2=A0May 10 and 12th.=C2=A0= The invoices were generated for dates of service in June.=C2=A0 Please a= dvise.=C2=A0 = = = = = = Thanks again,=C2=A0 = = Jose Morales = = = Billing Help Desk Billing@thekey.com 866-226-1702 = W:=C2=A0TheKey.com = =C2=A0 = = = = =C2=A0 = = = = = On Mon, 5 Aug at 1:48 PM , Jose Morales wrote: = = Hi=C2=A0Timon,=C2=A0 = = Thank you for taking the time to write us an email.=C2=A0 We'll start wo= rking on this and follow up with you once we have an update. = = Thanks again,=C2=A0 = = Jose Morales = = = Billing Help Desk Billing@thekey.com 866-226-1702 = W:=C2=A0TheKey.com = =C2=A0 = = = = =C2=A0 = = = = = On Fri, 2 Aug at 3:45 PM , Timon Page wrote:= Please refund Kudrat singh for the hours bil= led on May 10 and 12th as these were not asked by the client nor confirme= d with her. Total hours are 8. = = Best regards, =C2=A0Timon Page = = General Manager, Ontario = = = Please note my email address has changed: = = timon.page@thekey.com = = Mobile: (437) 223-0841 = = TheKey.com ----==_mimepart_66bd163cb7a74_1df3fda27c6000c787957e5 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Please take a look at ticket #894355 raised by Timon Pag= e (timon.page@thekey.com). Hi Tim, Can you please send the refund requested below: Clien= t Name: Kudrat Singh <div dir=3D"ltr" style=3D'box-sizing: border-box; word-break: break-word;= overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: "Helveti= ca Neue", Helvetica, Arial, sans-serif; font-size: 13px; font-style: norm= al; font-variant-ligatures: no