----==_mimepart_6759d086c1d9f_2093fea5933ab70125650 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Timothy,=C2=A0 Thank you for contacting support.=C2=A0 Please= allow us some time to check what might be the issue here. I can see that= you approved the request last December 3.=C2=A0 I will update you once I= know more.=C2=A0 Thanks,=C2=A0 = = On Wed, 11 Dec at 12:10 PM , Timothy Thomas wrote: = @Clearcare Support Team=C2=A0Could you please assist me in providing acce= ss to all Canadian URLs for Amanda Mansfield? The request was made throug= h Savinyt last week. = Thanks! = = = On Wed, Dec 11, 2024 at 11:33=E2=80=AFAM Amanda Mansfield wrote: = = = = = Hi Tim,=C2=A0 = = = = = I didn't receive the Clear Care invite. Could you check on it please?=C2=A0= = = = = = Thanks! = = = = = = Amanda Mansfield = = Account Manager / Lifeguard at TheKey = = 514-907-5065 = = TheKey.ca=C2=A0=C2=A0 = = = = = = = = From: Timothy Thomas = Sent: Tuesday, December 3, 2024 2:58 PM = To: Amanda Mansfield = Cc: Joey Taylor ; Maria Licoudis ; Kara Sehl = Subject: Re: Nora Daniel =C2=A0 = = = Ok request has been made. Amanda you should receive an email update soon= with an invite to join.=C2=A0 = = = = On Tue, Dec 3, 2024 at 1:07=E2=80=AFPM Amanda Mansfield wrote: = = = = = = Hi Tim, = = = = = If I could have accessfor all districts, it would be best. We will have i= nstalls scheduled in Winnipeg and Calgary next week.=C2=A0 = = = = = = = = = Amanda Mansfield = = Account Manager / Lifeguard at TheKey = = 514-907-5065 = = TheKey.ca=C2=A0=C2=A0 = = = = = = = = From: Timothy Thomas = Sent: Tuesday, December 3, 2024 12:56 PM = To: Joey Taylor = Cc: Amanda Mansfield ; Maria Licoudis ; Kara Sehl = Subject: Re: Nora Daniel =C2=A0 = = = For which accounts? Montreal and Toronto for now? = = = On Tue, Dec 3, 2024 at 12:47=E2=80=AFPM Joey Taylor wrote: = = = Hey Amanda,=C2=A0 = = = = That would be with Tim. I don=E2=80=99t have that clearance unfortunatel= y although I do believe you having access will be the best course of acti= on. = = = = @Tim, can we get Amanda=E2=80=99s TheKey email linked to ClearCare. = = = = Thanks, = = = = = Joey Taylor = Directeur G=C3=A9n=C3=A9ral/General Manager = 514-907-5065 = TheKey.ca=C2=A0=C2=A0 = = = = = = = = = = = = On Tue, Dec 3, 2024 at 8:44 AM Amanda Mansfield wrote: = = = = = Hi Maria,=C2=A0 = = = = = Just following up on the conversation we had today regarding Nora Daniel.= I spoke with the team and Kara let me know that we are no longer contact= ing the neighbor. We made a note in the file to only contact the neighbor= if an emergency is very likely. We have been calling the home and speaking directly with the caregiver. Maybe ju= st verify with the care giver that she does not share these calls with No= ra or neighbor to avoid a negative reaction.=C2=A0 = = = = = Also, the team met with Joey regarding the escalation process and how we = can improve it. We think the best way would be for me to have