--000000000000b53b5505b1f86e2f Content-Type: text/plain; charset="UTF-8" Good evening Louise, I read through your last email. I am sorry you feel this way. Let's try to move forward in an effort to make things better for all involved. Kristen will keep me in the loop for any changes in our mother's care. If your mother is going to be in the hospital for a prolonged period of time (or for any future hospitalization), we can explore alternative transit options for Kristen, as I know she is not comfortable driving long distances for personal reasons. I would be happy to explore different transit options with you (Uber, taxi, etc). We understand the importance of consistency in care, especially when caring for someone with Dementia and always do our best to accommodate clients in this way. I hope you can understand that part of my job also involves protecting our employees. Looking forward to a better relationship in the future. I hope your mother is doing well. Thank you. -- Stephanie Demers Gestionnaire des Soins *|* Care manager Tel: 514.907.5065 | Fax: 514.221.4265 sdemers@homecareassistance.com | Homecareassistancemontreal.ca --000000000000b53b5505b1f86e2f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good evening L= ouise, I read throug= h your last email. I am s orry you feel this way.=C2=A0=C2=A0 Let= 's try to move forward in an effort to make things better for all invol= ved.=C2=A0 Kriste= n will keep me in the loop for any changes in our mother's care.=C2=A0 If you= r mother is going to be in the hospital for a prolonged=C2=A0period=C2=A0of= time (or for any future hospitalization), we can explore alternative=C2=A0= transit options for Kristen, as I know she is not comfortable driving long = distances for personal reasons. I would be happy to explore different transit options with you (Uber, t= axi, etc).=C2=A0 <p style=3D"margin:0px;font-va= riant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;lin= e-height:normal