Re: Detractor Alert: Joyce Thompson | 1000000000042869

From
Cheryl Cartwright <ccartwright@thekey.com>
To
Keri Thrush <kthrush@thekey.com>
CC
Angie Markwell <angie.markwell@thekey.com>, Timothy Thomas <tt@thekey.com>, Winnipeg West <aruffin@thekey.com>, Winnipeg West <clientservice@thekey.com>
Date
Thu, 26 Jan 2023 12:09:20 -0500
Folder
INBOX
--000000000000fa85f805f32dcf35 Content-Type: text/plain; charset="UTF-8" Thank you Keri! On Thu, Jan 26, 2023 at 11:11 AM Keri Thrush wrote: > Hi, Cheryl. > > > Passing off the detractor below in order to initiate next steps and > contacting the POC directly. Thank you! > > On Wed, Jan 25, 2023 at 2:16 PM Medallia wrote: > >> Client Name: Joyce Thompson >> >> CC ID: 1000000000042869 >> >> Primary Contact: Sandra Pratt >> >> PC Contact Info: sancam10@shaw.ca / +2048074591 >> >> Survey Delivery: Email >> >> >> Division: Canada >> >> Business Unit: Winnipeg >> >> Tenure: 8 Weeks - Less Than 12 Weeks >> >> Actual Customer Segment: Turtle >> >> Stated Customer Segment: Cheetah >> >> Survey: End of Service Survey 1 >> >> Main Score: 6 >> >> Comments: She was a wonderful person and my aunt liked her very much. My >> aunt felt it was too much money >> >> >> Please click here to see the full survey response and learn more about >> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=195392 >> > -- *Cheryl Cartwright* *Regional, Client Success, Canada * Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity ccartwright@homecareassistance.com --000000000000fa85f805f32dcf35 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Keri!=C2=A0 On = Thu, Jan 26, 2023 at 11:11 AM Keri Thrush &lt; kthrush@thekey.com &gt; wrote: Hi, Cheryl. Passing off the detractor below in order to initi= ate next steps and contacting the POC directly. Thank you! On Wed, Jan 2= 5, 2023 at 2:16 PM Medallia &lt; noreply@app.medallia.com &gt; wrote: Client Name: Joyce Thompson CC ID: 1000000000042869 Primary Contact: Sandra Pratt PC = Contact Info: sancam1= 0@shaw.ca / +2048074591 Survey Delivery: Email Division: Canada Business Unit: Winnipeg Tenure: 8 Weeks - = Less Than 12 Weeks Actual Customer Segment: Turtle Stated Cus= tomer Segment: Cheetah Survey: End of Service Survey 1 Main= Score: 6 Comments: She was a wonderful person and my aunt liked her= very much. My aunt felt it was too much money Please click here to = see the full survey response and learn more about the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D195392 -- = <td valign=3D"top" style=3D"font-= family:&quot;Neue Helvetica W01&quot;,&quo

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