--Apple-Mail-9125F38D-A5BB-4E85-87B2-0C77EC770DC4 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Tim Any update in thi= s? K Sent from my iPhone On Oct 26, 2023, at 7:41 P= M, Timothy Thomas <tt@thekey.com> wrote: =EF=BB=BF Hi P= atrick, I agree, the card= should be charged every week and it may have been but only flagged to me af= ter multiple failed attempts. I will look into this first thing tomorrow and= get back to you. Th= anks for your understanding. Tim = On Thu, Oct= 26, 2023 at 7:24=E2=80=AFPM Patrick Casey < drpcasey@sympatico.ca > wrote: I really do not understand what is wrong here. The credit card i= n fact has plenty of space available on it. I don=E2=80=99t understand why i= t is not charged every week. Is there an attempt to put a large sum on all a= t once? Maybe it should be broken up on a weekly basis as it was supposed to= be. This is pretty simple and mystifies me why it has to be made so complex= ? Sent from my iPhone On Oct 26, 2023, at 5:08 PM, Kelly Leigh Casey < kcpsolutions@gmail.c= om > wrote: =EF=BB=BFGot it- sorry. It was way at the bottom:) = K On Oct 26, 2023, at 5:07=E2=80=AFPM, Kelly Leigh C= asey < kcpsolu= tions@gmail.com > wrote: Hi Tim and team, I am asking for the up to d= ate report- see attached of the last one you sent us when the problem last o= ccurred. <Statement1_from_Home_Care_A= ssistance_Montral__Soins__Domicile7084.pdf> On Oct 26, 2023, at 4:19= =E2=80=AFPM, Timothy Thomas < tt@thekey.com > wrote: I had pr= eviously attached a statement. Did you receive it? or need something more? On Thu, Oct 26, 2023 at 2:59=E2=80=AFPM Kelly Leigh Casey < kcpsolutions@gmail.com &g= t; wrote: Hi Tim Thank you for connecting. I have cc=E2=80=99d Pa= t. Can you please provide me the up to date statement= for cross reference. It would be helpful to receive this on a weekly basis-= as requested in the past. K On Oct 26, 2023, at 2:21=E2=80=AFPM, Timothy Thomas < tt@thekey.com > wrote: Hi Kelly, I hope= you're doing well. I'm emailing to advise you that the credit card on file h= as been declined. I have attached= the outstanding invoices and a statement of accounts for your reference. Pl= ease let me know if you have a