--000000000000a5675b062644ebd1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We are unable to see the report. Danielle James LPN *Milwaukee General Manager * *Please note my email has changed:* danielle.james@thekey.com (414) 309-4827 (414) 219-0300 TheKey.com [image: TheKey] On Wed, Nov 6, 2024 at 3:04=E2=80=AFPM Timothy Thomas wrote= : > FYI, please remind your CG's of the correct process. > > ---------- Forwarded message --------- > From: Christopher Reese > Date: Tue, Nov 5, 2024 at 10:46=E2=80=AFAM > Subject: Caregiver Calls to the Intake Line > To: Beth Ann Rosario , Timothy Thomas tt@thekey.com>, Kimberly Guerci , Audra Williams audraw@thekey.com>, Tiffany Silton , Jessica Thomas jessica.thomas@thekey.com>, Jennifer Geist , > Araceli Gutierrez , Derek Gordon derek.gordon@thekey.com>, Cristal Munoz > > > Good Morning Everyone, > > We continue to see large volumes of calls to the Intake Line from > Caregivers related to scheduling like calling off a shift, updating a > client condition, picking up an open shift, trying to reach someone in th= e > office, calling in late, clocking in, clocking out, etc. It appears the= y > are pressing Option 1 (Intake) instead of Option 3 (Scheduling) when they > calling. I'm looking for your assistance to cascade a message around th= e > correct procedure for these scheduling calls so that we can remove some o= f > the noise from our Intake Line. With the removal of the call center on > 11/14, it will be crucial that these calls go to the correct place. > > The link below is to a tableau report that details the staff who are > making these calls by month and volume of calls. Your assistance in > helping reduce these calls is greatly appreciated. Please let me know if > you have any questions and thanks for your partnership. > > > https://us-west-2b.online.tableau.com/#/site/mydata/views/CaregiverIntake= LineCallVolume/CaregiverIntakeLineCallVolume?:embed=3Dn&:iid=3D1&:origin=3D= card_share_link > > Chris > > > > > > --000000000000a5675b062644ebd1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We are unable to see the report.=C2=A0 = Danielle James LPN = Milwaukee G= eneral Manager=C2=A0 Please note= my email has changed: daniel= le.james@thekey.com (414) 309-4827 = (414) 219-0300 TheKey.com <div class=3