--00000000000070295f05ed87e48a Content-Type: text/plain; charset="UTF-8" Hi Tim, Ontario is forwarding to an answering service for all ring groups during business hours (902-453-8084). Winnipeg is going to voicemail, no answering service during business hours. Calgary is going to voicemail, no answering service during business hours. Vancouver is going to voicemail, no answering service during business hours. On Tue, Nov 15, 2022 at 11:30 AM Timothy Thomas wrote: > Hi Isabelle, > > I want to scale back the use of answering services in our offices. The > experience is underwhelming for our clients and I'm thinking a simple > voicemail box might be a better option. Just like we handle it in Montreal. > > Could you please send me the IVR set ups for Ontario, Calgary Winnipeg, > and Vancouver so that I can adjust the call flow. After hours I'm ok > leaving the services on but during the day I see no benefit. > > Thanks! > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > --00000000000070295f05ed87e48a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 Ontario is forwarding to = an answering service for all ring groups during business hours (902-453-808= 4).=C2=A0 Winnipeg is going to voicemail, no answering service du= ring business hours.=C2=A0 Calgary is going to voicemail, no answ= ering service during business hours. Vancouver is going to voicem= ail, no answering service during business hours.=C2=A0 = On Tue, Nov 15, 2022 at 11:30 AM Timothy Thomas < tt@thekey.com > wrote: H= i Isabelle, I want to scale back the use of answering se= rvices=C2=A0in our offices. The experience is underwhelming for our clients= and I'm thinking a simple voicemail=C2=A0box might be a better option.= Just like we handle it in Montreal.=C2=A0 Could y= ou please send me the IVR set ups for Ontario, Calgary Winnipeg, and Vancou= ver so that I can adjust the call flow. After hours I'm ok leaving the = services on but during the day I see no benefit.=C2=A0 = Thanks! -- Tim Thomas Head of Canada Division = Please note my email has changed: = tt@TheKey.com (514) 591-9387 TheKey.com </tab=