--0000000000005ab472062f38a8bb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The billed hours in Wellsky are more than the billed hours in Tableau. Wellsky billed hours met the goal, Tableau didn't. We bill from Wellsky hours. Steve Sudberry General Manager/Partner ssudberry@thekey.com (513) 227-8521 TheKey.com [image: TheKey] On Fri, Feb 28, 2025 at 1:01=E2=80=AFPM Timothy Thomas wrot= e: > What is the technical issue? > > On Fri, Feb 28, 2025 at 12:37=E2=80=AFPM Steve Sudberry > wrote: > >> Tim, >> >> I don't fully understand the discrepancy between Tableau and Wellsky. >> However, due to technical issues, I want Cleveland to keep their January >> billed hours key. >> >> Thanks >> >> Steve >> >> >> >> >> >> >> ------------------------------ >> >> >> Steve Sudberry >> General Manager/Partner >> >> ssudberry@thekey.com >> (513) 227-8521 >> TheKey.com >> [image: TheKey] >> >> >> On Wed, Feb 26, 2025 at 2:45=E2=80=AFPM Timothy Thomas w= rote: >> >>> For couples care clients, it is standard billing practice to combine th= e >>> care and generate only one set of billable hours. Therefore, we are una= ble >>> to separate these hours into two individual client records with duplica= te >>> hours. >>> >>> On Wed, Feb 26, 2025 at 1:04=E2=80=AFPM Julie Sminchak >> julie.sminchak@thekey.com> wrote: >>> >>>> Michael is being charged 34.00 an hour at this time and Sandra is bein= g >>>> charged 7.00 a hour for a couple care. >>>> We were charging just Michael 41.00 a hour which included Sandra. We >>>> didn=E2=80=99t know we had to charge Sandra separately because billing= told us when >>>> we started this we had to bill it to just Michael. >>>> Thank you >>>> Julie Sminchak >>>> >>>> >>>> *Julie Sminchak, LPN**General Manager/**Client Care Manager * >>>> *@ The Key* >>>> 5350 Transportation Blvd Ste.19 >>>> >>>> Garfield Hts, OH 44125 >>>> >>>> *Email*: Julie.sminchak@thekey.com >>>> *Cell*: 440-752-6270 >>>> *Office Number:* 440-332-0170 >>>> >>>> *Please leave a review for us on both Facebook and Google! * >>>> https://www.facebook.com/TheKeyCleveland >>>> Click here >>>> * for >>>> Google review* >>>> >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Wed, Feb 26, 2025 at 1:50=E2=80=AFPM Julie Sminchak >>> julie.sminchak@thekey.com> wrote: >>>> >>>>> No one caregiver. But 2 clients, a husband and wife. >>>>> >>>>> >>>>> >>>>> *Julie Sminchak, LPN**General Manager/**Client Care Manager * >>>>> *@ The Key* >>>>> 5350 Transportation Blvd Ste.19 >>>>> >>>>> Garfield Hts, OH 44125 >>>>> >>>>> *Email*: Julie.sminchak@thekey.com >>>>> *Cell*: 440-752-6270 >>>>> *Office Number:* 440-332-0170 >>>>> >>>>> *Please leave a review for us on both Facebook and Google! * >>>>> https://www.facebook.com/TheKeyCleveland >>>>> Click here >>>>> * for >>>>> Google review* >>>>>