This is a multipart message in MIME format. ------=_NextPart_000_0243_01D90FDB.09D32FB0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0244_01D90FDB.09D32FB0" ------=_NextPart_001_0244_01D90FDB.09D32FB0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi Tim / Chuck, =20 Sounds good! =20 Below are the averages over the last 2 months for all incoming calls. =20 Sundays Avg Hold in Seconds =09 9-Oct 11.64 =09 16-Oct 27.84 =09 23-Oct 17.94 =09 30-Oct 41.82 =09 6-Nov 21.48 =09 13-Nov 36.12 =09 20-Nov 10.14 =09 27-Nov 21.9 =09 4-Dec 14.52 =09 Avg 22.6 =09 Mondays =09 10-Oct 26.58 =09 17-Oct 26.88 =09 24-Oct 18.12 =09 31-Oct 15.96 =09 7-Nov 32.58 =09 14-Nov 24.3 =09 21-Nov 22.26 =09 28-Nov 31.62 =09 5-Dec 23.04 =09 Avg 24.59333 =09 Tuesdays =09 11-Oct 25.26 =09 18-Oct 22.86 =09 25-Oct 17.46 =09 1-Nov 20.94 =09 8-Nov 21.42 =09 15-Nov 11.64 =09 22-Nov 14.88 =09 29-Nov 19.38 =09 6-Dec 12.06 =09 Avg 18.43333 =09 Wednesdays =09 12-Oct 26.22 =09 19-Oct 24.9 =09 26-Oct 19.44 =09 2-Nov 17.52 =09 9-Nov 25.2 =09 16-Nov 11.16 =09 23-Nov 8.58 =09 30-Nov 18.78 =09 7-Dec 11.88 =09 Avg 18.18667 =09 Thursdays =09 13-Oct 22.74 =09 20-Oct 18.12 =09 27-Oct 21.12 =09 3-Nov 18.48 =09 10-Nov 15.6 =09 17-Nov 15.78 =09 24-Nov 7.38 =09 1-Dec 19.8 =09 8-Dec 14.58 =09 Avg 17.06667 =09 Fridays =09 14-Oct 18.66 =09 21-Oct 16.38 =09 28-Oct 17.28 =09 4-Nov 18.36 =09 11-Nov 19.8 =09 18-Nov 26.76 =09 25-Nov 41.46 =09 2-Dec 15.18 =09 9-Dec 16.14 =09 Avg 21.11333 =09 Saturdays =09 15-Oct 29.34 =09 22-Oct 38.4 =09 29-Oct 28.44 =09 5-Nov 39.84 =09 12-Nov 21.54 =09 19-Nov 42.06 =09 26-Nov 21.9 =09 3-Dec 24.42 =09 10-Dec 21.72 =09 Avg 29.74 =09 =09 Total Avg 21.67619 =09 =20 I=E2=80=99ll go ahead and send the forms over in separate emails to get = things going. =20 IF you have any questions, or want to jump on a call tomorrow or Friday, = let me know. Jeff =20 Jeffrey A. Slater Sales Manager PCMSI Office 888.776.2661 Fax 800.382.7329 Email jslater@pcmsi.com = = http://www.pcmsi.com =20 From: Timothy Thomas =20 Sent: Wednesday, December 14, 2022 3:47 PM To: jslater@pcmsi.com Cc: Chuck Terlesky Subject: Re: Answering service =20 Hi Jeff, =20 We're ready to make a move away from our other service provider. = Beforehand can you provide average wait times for all our inbound calls = over the last two months? =20 Thanks =20 On Mon, Dec 12, 2022 at 9:34 AM Jeff Slater > wrote: Hi Tim, =20 I just wanted to follow up with you regarding the information I had sent = on the telephone answering service. If you are still interested in = pursuing this, or have any additional questions, please do not hesitate = to give me a call, I would be more than happy to help you out. =20 =20 Thanks! =20 Jeff =20 =20 Jeffrey A. Slater Sales Manager PCMSI Office 888.776.2661 Fax 800.382.7329 Email jslater@pcmsi.com = = http://www.pcmsi.com =20 =20 --=20 Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 = = TheKey