----==_mimepart_66b3c53780d8d_2153f9c9099b968243957b9 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tiffany, =E2=80=8BTag has been added. Thanks,=C2=A0 Briana = = = On Wed, 7 Aug at 1:01 PM , TiffanySilton wrote: Thanks for the call our Tim.=C2=A0=C2=A0@Cle= arcare Support Team=C2=A0please add the activity tag:=C2=A0=C2=A0 Client Follow up to the Canada URL Thank you = = = = = = Tiffany Silton = = = = = = Director, Division Operations=C2=A0 = = = = = = Please note my email has changed: = = = = = = = = tsilton@thekey.com = = = = = = = (760) 889-2188 = = = = = = = = = = = = TheKey.com = = = = = = = = = = = = = = = = = = On Wed, Aug 7, 2024 at 12:00=E2=80=AFPM Timothy Thomas w= rote: = = = Thanks for clarifying/ = The Client Follow up tag does not match the matrix in Canada's clearcare= accounts. I'm seeing "Client Follow-up" while the SLA is "Client Follow = up"=C2=A0 = = My rights have been changed so I'm unable to update=C2=A0the tags.=C2=A0= = = = On Wed, Aug 7, 2024 at 12:52=E2=80=AFPM Tiffany Silton wrote: = = = HI Tim and Shawntel, =C2=A0 HERE is the best quick source when following= =C2=A0the expectations of the SLA.=C2=A0 It does indicate=C2=A0that a Tie= r 1 requires a follow up within 7 days of start of service (it can be don= e anytime within that time period).=C2=A0 This matrix also shows the EXAC= T tags that should be used when documenting.=C2=A0 I appreciate your atte= ntion to detail=C2=A0on this, feel free to reach out if you=C2=A0have any= further questions.=C2=A0 = = = = = = = = Tiffany Silton = = = = = = Director, Division Operations=C2=A0 = = = = = = Please note my email has changed: = = = = = = = = tsilton@thekey.com = = = = = = = (760) 889-2188 = = = = = = = = = = = = TheKey.com = = = = = = = = = = = = = = = = = = On Wed, Aug 7, 2024 at 10:19=E2=80=AFAM Timothy Thomas w= rote: = = = Hey Tiffany, = In Audra's absence, could you assist me with the email below? I presume = it's just an error in the SLA? = = Thanks! = ---------- Forwarded message --------- From: Shawntel Sousa Date: Wed, Aug 7, 2024 at 10:59=E2=80=AFAM Subject: SLA Questions= To: Timothy Thomas = = = Hi,=C2=A0 = = I apologize for the=C2=A0emails around the SLAs, I just want to make sur= e that I am doing them correctly and have the correct information. I have= a few questions. = = On the SLA that I have=C2=A0attached below it indicates that a tier 1 cl= ient does not require=C2=A0a visit 7 days after starting, is this just an= error in the SLA? = = My next questions are around tags again, can you confirm that the tags a= nd follow-ups are to go as follows: = = Tier one = 1. Caregiver Introduction with CSM present tagged CG Intro = 2. Phone call follow up with 24 hours of 1st shift tagged Client Follow-= up = 3. Visit to the client home by the CSM on or around the 7th day of servi= ce tagged QA visit. = = 4. Call the contact to check how services are going tagged Client follow-= up = = 5. Set visits up on clear care based o