--000000000000559cb4061fbb0d59 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Seth, Would it be too late to request this refund to be sent via Fed Ex instead? Client has been waiting on this payment since July Thank you, Lito Delapena Manager Customer Contact & Collections Center * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Thu, Aug 15, 2024 at 8:56=E2=80=AFAM Seth Poindexter wrote: > Tim > My mistake. I received the request but missed the payment. > > Seth > ------------------------------ > *From:* Timothy Thomas > *Sent:* Thursday, August 15, 2024 8:39 AM > *To:* Marc Atkinson > *Cc:* seth.poindexter@thekey.com ; > lisa.barker@thekey.com ; lito.delapena@thekey.com > ; bboxall@thekey.com > *Subject:* Re: 158032 Don Zasada - Status of Refund Checks - [#914427] > > Thanks Marc. > > Seth, why was the check mailed out today? Client was under the impression > it was mailed weeks ago? > > On Thu, Aug 15, 2024 at 11:19=E2=80=AFAM Marc Atkinson wrote: > > Thank you Seth. We appreciate the quick responses. > > Hi Tim and Brian, > > Per Seth, the first refund check for $1,178.88 was cashed by the Zasada's > on 8/2 The second refund check for $1,596.40 was mailed today and they > should hopefully have it by the end of next week. Please let us know if s= he > does not have it by next Friday. > > As of now, the account is completely up to date. We are processing > payments correctly reflecting $25.15/hour from SFMC government accound 71= 66 > and the remainder from the private account 3343. > > Please let us know if any further assistance or information is needed her= e. > > Thank you! > > On Thu, 15 Aug at 11:04 AM , TheKey Support wrote: > Hi. > Check 50014 mailed this morning. Let me know if can be of > further assistance. > > Seth > ------------------------------ > > From: Marc Atkinson > *Sent:* Thursday, August 15, 2024 7:56 AM > *To:* seth.poindexter@thekey.com ; > lisa.barker@thekey.com > *Cc:* tt@thekey.com ; lito.delapena@thekey.com lito.delapena@thekey.com>; bboxall@thekey.com > *Subject:* Fwd: 158032 Don Zasada - Status of Refund Checks - [#914427] > > Hi Seth, > > Thank y ou for confirming this. Can you please advise on us on the check > number for the refund of $1,596.40 and when exactly the check is being > mailed? > > Thank you. > > On Wed, 14 Aug at 5:32 PM , TheKey Support wrote: > Hi Mark > Sorry I missed your call. > Zasada cashed one of them(8/2). I missed the $1,596.40 request and will > send it out tomorrow. > > Seth > > ------------------------------ > > From: Marc Atkinson > *Sent:* Wednesday, August 14, 2024 12:32 PM > *To:* seth.poindexter@thekey.com ; > lisa.barker@thekey.com > *Cc:* tt@thekey.com ; lito.delapena@thekey.com lito.delapena@thekey.com>; bboxall@thekey.com > *Subject:* Fwd: 158032 Don Zasada - Status of Refund Checks - [#914427] > > Hi Seth and Lisa, > > =E2=80=8BHi Seth - I just called your 8x8 line hop