--000000000000befabf060f2ba920 Content-Type: text/plain; charset="UTF-8" Hello Regional Leadership Team, We kicked off our first Caregiver facing training today, where we focused on navigating difficult conversations with Caregivers. While it took a little bit to get the conversation going I think that the team members really enjoyed the real life scenario feedback from their peers. A special thank you to Natalie Fritz and Natalie Jacquelyn Del Rio who were our guest speakers. We have included the links to the deck, meeting recording and attendance below. Full Recording / Additional Resources - Week 1: Navigating Difficult Conversations with Caregivers Deck - HERE - Meeting Recording - HERE - Meeting Attendance - HERE Upcoming Session*: - A Team Approach to a strong SOC - Special Guests: Carmella and Mackenzie If there are any additional questions or concerns, please do not hesitate to reach out to training@thekey.com. The next Caregiver Facing session is set to take place on Wednesday January 31st at 10:00 AM PST / 1:00 PM EST. Sincerely, The Training Team --000000000000befabf060f2ba920 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Regional Leadership Team,=C2=A0 We kicked off ou= r first Caregiver facing training today, where we focused on navigating dif= ficult conversations with Caregivers. While it took a little bit to get the= conversation going I think that the team members really enjoyed the real l= ife scenario feedback from their peers.=C2=A0 A special than= k you to Natalie Fritz and Natalie Jacquelyn Del Rio who were our guest spe= akers.=C2=A0 We have included the=C2=A0 links to the deck, meeting= recording and attendance below.=C2=A0 Full Reco= rding / Additional Resources=C2=A0 Week 1: Navigating Difficult Conversations wi= th Caregivers Deck - <a href=3D"https://docs.google.com/presentation= /d/1SEimAiROj1nxwH5w6z8_ndY4Tn2KQjZa8XWo