This is a multipart message in MIME format. ------=_NextPart_000_0BC9_01D9776B.DDC0B3E0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0BCA_01D9776B.DDC0B3E0" ------=_NextPart_001_0BCA_01D9776B.DDC0B3E0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable To clarify, Ali has been asking the staffing office to process payments = because he was behind and didn=E2=80=99t realize he=E2=80=99d set those = same clients up for Autopay in Versapay.=20 =20 Then when he realized, he didn=E2=80=99t communicate with your team or = the clients to proactively address. When it surfaced, he said = we=E2=80=99d retain those funds and and apply to future invoices instead = of offering a refund. =20 When Chuck asked for something to provide the client, he pushed back and = asked sales to tell the client to login online. Is that correct? =20 From: Timothy Thomas =20 Sent: Tuesday, April 25, 2023 11:20 AM To: Elizabeth Clark Subject: Fwd: Ali Communication =20 See below =20 ---------- Forwarded message --------- From: Chuck Terlesky = > Date: Tue, Apr 25, 2023 at 12:02 PM Subject: Ali Communication To: Timothy Thomas > =20 Hi Tim, =20 Please take a look at the attached chat. =20 He charged Mary Picken $2199 - and said that the client has access so = they can view it=E2=80=94no communication to the client on why this = happened. No refund to the client's credit card.=20 =20 He wanted to have the PAD put through before reconciling the Alberta = Blue Cross - thus, I'm sure the PAD took too large of an amount from the = client.=20 =20 Just a sample of what's happening.=20 =20 Chuck =20 --=20 Chuck Terlesky B.A., CCPE General Manager/Regional Caregiver Ambassador for Canada 403-301-3777 TheKey.ca =20 =20 --=20 Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheKey.ca =20 =20 ------=_NextPart_001_0BCA_01D9776B.DDC0B3E0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} To clarify, Ali has been = asking the staffing office to process payments because he was behind and = didn=E2=80=99t realize he=E2=80=99d set those same clients up for = Autopay in Versapay. Then when he = realized, he didn=E2=80=99t communicate with your team or the clients to = proactively address. When it surfaced, he said we=E2=80=99d retain those = funds and and apply to future invoices instead of offering a = refund. When Chuck asked for something to provide th