--Apple-Mail-A6E2C7C6-E90E-4923-920E-6132170AF291 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable =F0=9F=91=8D=F0=9F=8F=BB Tim Thomas Soins =C3=A0 Domicile / Home Care Assistance 514 907 5065 > On Apr 5, 2018, at 3:18 PM, Timothy Thomas wro= te: >=20 > See below >=20 > Hi Anna and Amelia, >=20 > You brought up several points that I feel should be addressed directly.=20= >=20 > Regarding our pay rates, I'm not sure how you derived your formula but I c= an assure that our average pay rates are far above $12 / hour. For your case= in particular, our average pay rate is significantly higher due to Ashley's= rate. Just to clarify, all of our employees receive holiday pay and 4% vaca= tion pay. Everything we do is legal and by the book. I'm not sure if you're a= ware of this but our hourly pay rate does not include payroll taxes 14.9%, v= acation pay 4.7%, workman=E2=80=99s comp (CNESST) 4%, insurance 1%, statuto= ry pay. Therefore when Ashley makes $16.50 / hour the true cost to the compa= ny is $19.25 / hour.=20 >=20 > Regarding overtime, we've never charged you the full overtime rate ($36.75= /hour) while we have paid for over 55 hours of overtime since inception we'v= e only billed you for 7.5 hours. In this one case, we charged you $26.00 per= hour for Ashley who was incurring overtime. This was simply to cover our co= sts because we didn't want to introduce another caregiver. >=20 > With respect to our rate, I would encourage you to shop around. Average bi= lling rates are now north of $25.00 / hour and rates will most definitely in= crease following the minimum wage increase. I can assure you that caregivers= making more than minimum wage will be demanding an equal increase. This wil= l drive up our costs across all cases.=20 >=20 > I can acknowledge that we have not have not always provided you with the l= evel of service you expect, but I can say with confidence that your expectat= ions for care are higher than the majority of our clientele. This requires a= more qualified caregiver, whom are in shorter supply, and command higher pa= y rates. This changes our model and it is not something we can sustain at th= e current bill rate.=20 >=20 >=20 > With that said, we must continue with our increase to $28.00 / hour effect= ive Monday. >=20 > Best, > Tim >=20 >=20 >=20 >> On Wed, Apr 4, 2018 at 8:15 PM, Anna Watkins Porter wrote: >> Hi Tim, >>=20 >> We have discussed this at length and our positions is as follows: >>=20 >> We know from the last increase (less than 3 months ago) we negotiated for= Ashley's raise that you don't pay your employees more than $12 - so less th= an half of our "preferred rate" goes to your employees. >>=20 >> That is your company choice - not ours. We assumed with this pricing stru= cture, which is more than other agencies charge, you could pay for qualified= people - which you assured us would happen.=20 >>=20 >> We agreed to a raise for Ashley, which we feel is still a very low wage