This is a multipart message in MIME format. ------=_NextPart_000_0205_01D9CF6F.4745B350 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0206_01D9CF6F.4745B350" ------=_NextPart_001_0206_01D9CF6F.4745B350 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim,=20 =20 Sending you a message separately on this. It has always been an = operations function to update rates whether it be holiday ot , daily = rates ect. Do you have a different understanding on this process? =20 Thank you,=20 =20 Michelle Kenaga Senior Manager Billing and Submissions Direct line: (408) 831-0579 michelle.kenaga@thekey.com =20 =20 =20 From: Timothy Thomas =20 Sent: Tuesday, August 15, 2023 11:50 AM To: Cheryl Cartwright Cc: kristy.poyner@thekey.com; Chakera Dixon ; = Germaine Daniels ; Irin Eva = ; eclark@thekey.com; michelle.kenaga@thekey.com Subject: Re: Civic Holiday in Ontario =20 Michelle, =20 Is it not billing that is responsible for updating the holiday dates = within clearcare? We've provided a calendar of holidays per province in = the past.=20 =20 Has this been invoiced yet? If so will we issue an adjustment? =20 Thanks =20 On Tue, Aug 15, 2023 at 2:31=E2=80=AFPM Cheryl Cartwright = > wrote: All the custom holidays should be reflected to 2023 with the exception = of the two that state =E2=80=9Cfrom 4pm on, Christmas Eve and New Years = Eve=E2=80=9D Every other holiday though is standard here in Ontario and outlined in = our consent.=20 =20 On Tue, Aug 15, 2023 at 3:26 PM > wrote: Good afternoon Everyone, =20 Chakera and I are reviewing the billing for client, and it does not look = like any holiday is billing on 8/7. We reviewed further and it does not = appear that the 8/7/23 Civic holiday is entered in ClearCare, so no = clients are showing as billing holiday on 8/7/23. If this is not = correct, please update the holidays in ClearCare and let us know if any = other clients should not be updated to reflect holiday billing on = 8/7/23. =20 =20 Thank you, Kristy =20 From: michelle.kenaga@thekey.com = >=20 Sent: Friday, August 11, 2023 7:40 PM To: eclark@thekey.com ; 'Timothy Thomas' = >; 'Cheryl Cartwright' = > Cc: 'Germaine Daniels' >; 'Irin Eva' >; 'Chakera Dixon' >; 'Kristy Poyner' > Subject: RE: Civic Holiday in Ontario =20 Hi All, =20 In order to make this client exempt from the holiday you will need to = update on the schedule in clearcare. Screen shot below on where you can = edit on the shift.=20 =20 Looping in our billers on this account as well to look out for this = during finalization to make sure we do not bill. =20 =20 Thank you,=20 =20 Michelle Kenaga Senior Manager Billing and Submissions Direct line: (408) 831-0579 michelle.kenaga@thekey.com =20 =20 =20 From: eclark@thekey.com >=20 Sent: Monday, July 24, 2023 11:18 AM To: 'Timothy Thomas' >; 'Cheryl = Cartwright' >; = 'Michelle Kenaga' > Cc: 'Germaine Daniels' >; 'Irin Eva' > Subject: RE: Civic Holiday in Ontario =20 Hello Tim- =20 Thank you fo