This is a multipart message in MIME format. ------=_NextPart_000_01C8_01DA979C.27217F50 Content-Type: multipart/alternative; boundary="----=_NextPart_001_01C9_01DA979C.2721A660" ------=_NextPart_001_01C9_01DA979C.2721A660 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning- =20 Thank you for sending the contract. While I appreciate the group = reaching out to discuss the invoicing, we already executed the agreement = so it doesn=E2=80=99t seem logical at this point to discuss what we = can/cannot do, otherwise we=E2=80=99d be in breach of the agreement. = Moving forward we should be looped into these before signed just in case = there is something on the agreement we truly cannot accommodate from a = systems perspective. While we are able to accommodate 9 out of 10 asks, = not all things can be done even with manual work. Additionally, we = should be emailed the specific portions of agreements like the below to = ensure we know what is required and can partner with your team to set = this up in NS/CC. =20 I=E2=80=99ve looped in Cash App & Collections leadership for line of = sight. We should have a call to discuss how these will be tagged, and = how to adjust the customer profiles in CC/Versapay to accommodate the = below. Once the internal OTC team does that, we will circle back.=20 =20 * This does not state we are required to bill Monthly * We are required to bill by the 7th of the month for all services in = the preceding month. * We are required to Fax or Mail Invoices * Manually creating a single consolidated invoice each month and mailing = it is a very different LOE than creating a file we can email * Net Terms are 30 days * Ops needs to call AP to get EFT Set Up * Who in the LO can call and get this done? = @Timothy Thomas * It=E2=80=99s imperative they also send emailed remittance indicating = what they=E2=80=99re paying when they deposit funds, or we could end up = with cash application challenges =20 =20 =20 Elizabeth Clark=20 Director =20 =20 From: Timothy Thomas =20 Sent: Monday, April 22, 2024 9:18 AM To: Cheryl Cartwright Cc: michelle.kenaga@thekey.com; eclark@thekey.com; = kristy.poyner@thekey.com; stephanie.fuston@thekey.com; Taylor Cleland = ; Laszlo Kovacs Subject: Re: Billing for Contract Client =20 See contract attached along with a billing cheat sheet.=20 =20 =20 On Mon, Apr 22, 2024 at 12:11=E2=80=AFPM Cheryl Cartwright = > wrote: Hi Michelle, =20 Cash flow should not be affected by this particular contract paying = monthly but we can wait for approval on this. The hours per client are = only about 2 - 2.5 per week which is currently an increase of about 38 = hours per week. We are expecting to double or triple this in the coming = weeks but again should in no way impact cash flow.=20 =20 Your summary is correct regarding the one payer (the government) for = many clients. They require monthly payments and one total bill for all = services. We do have a contract in place that to