--000000000000e74e8c05f186e41f Content-Type: multipart/alternative; boundary="000000000000e74e8a05f186e41e" --000000000000e74e8a05f186e41e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable thanks Tim, will do. Had a long follow up conversation. Learned that all 1st shifts for agencies and their staff are more housekeeping focused so they can learn the home, and meet the residents before starting personal care. The regular/experienced staff provide personal care. In this situation one of their staff picked up the shift and they decided not to cancel the HCA shift to have more hands. Allison updated and will update care plan to reflect this. The CG was expecting to do personal care and did push back about cleaning. CG said they didn't sleep but 2 of their staff reported this and the supervisor found CG sitting on the couch bouncing a ball. CG did do what supervisor told her. On Thu, Jan 5, 2023 at 11:22 AM Timothy Thomas wrote: > Yes, please complete one. Id like to offer a credit for half the shift. > The SLI will allow me to work with Kathryn to make sure this caregiver is > disciplined. > > Thanks Beth > > On Thu, Jan 5, 2023 at 10:16 AM Elizabeth Sparrow > wrote: > >> Hi Tim >> >> I am hesitant to fill out the SLI until we have more clarity. This is >> another situation that a CG has been requested not to return by this >> referral account. The account is not lost but this does impact the >> relationship. Would you like a SLI completed? >> Beth >> >> ---------- Forwarded message --------- >> From: Allison Brennan >> Date: Thu, Jan 5, 2023 at 10:10 AM >> Subject: Re: staff concern >> To: Odelia White >> Cc: Kathryn Nester , Elizabeth Sparrow > beth.sparrow@thekey.com>, Amrita Veena >> >> >> Good Morning Odelia, >> >> Thank you for bringing this to my attention. >> >> I am so sorry that this incident occurred even after the multiple >> attempts to get her to assist when and where needed. >> >> I have placed her on the Do Not Send List for North Lodge. >> >> We appreciate your business and understanding, and we will continue to >> brief our caregivers of the expectations while on shift. >> >> Moving Forward, if the staff are not understanding what is being asked, >> they will be instructed to check in with the Charge Nurse or Call the >> office for clarification on tasks being requested on them, >> >> I do apologize and I hope you will continue to report these issues to me >> so we can handle them appropriately and in a timely manner. >> >> Take Care and Happy New Year! >> >> *Allison Brennan* >> *Care Manager* >> *Home Care Assistance - **Serving Oakville, Mississauga, Burlington, >> Waterloo & Wellington region* >> 375 University Ave E, Waterloo, ON, N2K3M7 >> >> *Tel: 519-954-2111 Ext: 1410003* >> 2525 Old Bronte Rd, Suite 212, Oakville, ON, >> L6M >> 4J2 >> >> *Tel: 905-337-1200* >> >> >> *Champions of Aging Well* >> >> *www.**H**o * >> >> *me Care >> Assistance >> Waterloo >> .ca >> www.HomeCareAssistanceGu