--00000000000074807005e717d4ea Content-Type: text/plain; charset="UTF-8" Hi Tim, I'm looping in our Telecom Manager, Keith, to offer his insights. I can't personally think of a workaround but I'll let Keith confirm if your suggestion would be a viable solution or if he has any other recommendations to offer. Keith - any thoughts? On Thu, Aug 25, 2022 at 2:48 PM Timothy Thomas wrote: > Can you recommend a workaround. Perhaps a manual forwarding after hours to > a cell that we can then reforward to the appropriate after hours system? > > This is a temporary need. > > On Thu, Aug 25, 2022 at 5:36 PM Isabelle La wrote: > >> Hi Tim, >> >> Confirming that all the highlighted users in your Ring Groups have been >> updated to reflect as you wish. >> >> However, regarding the After Hours that are specified for Saturdays and >> Sundays, it seems we are only able to have one forwarding option after >> hours so we aren't able to customize a unique request for the other >> forwarding number of 866-798-1780 on the Saturdays and Sundays. I can >> update all after hour calls to either go to the 866-798-1780 number OR >> 888-333-6609 but we can't forward to each number on the specified dates and >> times during the weekend. >> >> On Thu, Aug 25, 2022 at 11:56 AM Timothy Thomas wrote: >> >>> Timothy Thomas >>> 2:50 PM (4 minutes ago) >>> to Chuck >>> Hi Isabelle, >>> >>> Let's please hold off on making any Canadian Standard IVR changes for >>> Winnipeg and Calgary until we get that number ported in from Shaw. We can >>> look at standardizing in September. >>> >>> In the meantime, we will be centralizing Weekend On-Call between >>> Vancouver Winnipeg and Calgary. Please make the following changes to the >>> groups. >>> >>> *Current Calgary 8x8 IVR* >>> Office Hours: M-F 8A-4:30P >>> >>> - Option 1 - New Business / Intake: Dennis, Shawntel, Luna >>> - Option 2 - Existing Client: Shawntel, Luna, Brian, Chuck >>> - Option 3 - Caregivers >>> - Submenu - Calgary: Chandani >>> - Submenu - Winnipeg: Brian >>> - Option 9 - Repeat Menu >>> >>> After Hours: Saturday and Sunday 8A-8P - 866-798-1780. >>> All other After Hours: Forwards to Answering Service - 888-333-6609 >>> >>> *Current Winnipeg 8x8 IVR* >>> Office Hours: M-F 9A-5P >>> >>> - Option 1 - New Business / Intake: Dennis, Shawntel, Luna >>> - Option 2 - Existing Client: Brian, Luna, Shawntel >>> - Option 3 - Caregivers >>> - Submenu - Calgary: Chandani >>> - Submenu - Winnipeg: Brian >>> - Option 9 - Repeat Menu >>> >>> After Hours: Saturday and Sunday 9A-9P - 866-798-1780. >>> All other After Hours: Forwards to Answering Service - 888-333-6609 >>> >>> *Current Calgary HCA Employees Line 8x8 IVR* >>> Office Hours: M-F 8A-4:30P >>> >>> - Option 1 - Missed Clock In/Out: Shawntel, Chandani, 2 Employee >>> Desk Phones, Chuck, Luna, Jamie, Brian, Dennis >>> - Option 2 - Calgary Sick for Shift: Shawntel, Chandani, 2 Employee >>> Desk Phones, Chuck, Luna, Jamie, Brian, Dennis >>> - Option 3 - Time Off & Scheduling Changes