--Apple-Mail-53A94904-97FB-4F7B-B132-3A072F1E337B Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Timothy, We under= stand the 48 hour policy. Please have the charges for 8/13 credited to the n= ext bill. We continue to schedule caregivers (1 per day), through t= he week for 8 hours a day. Thank you = Gina Zelnick Sent= from my iPhone On Aug 1= 6, 2023, at 7:14 AM, Timothy Thomas <tt@thekey.com> wrote: =EF=BB=BF Hi Gina, I'm r= esponding as Joey is out of office. I tried to reac= h Paul on two occasions last week. His voicemail box was full. We have a 48 hour cancellation policy as detailed in our c= onsent agreement. We were informed of the cancellation the morning of August= 10th. Therefore the subsequent 48 hours were charged. I understand that a b= ed opened up at Mount Sinai and you had to make a quick decision but we make= a commitment to our staff to pay them in the event of a cancellation. This i= s the only way we can retain qualified staff. Should you wish to discuss in more detail, I can be reached at 514-591-9387= . Thank you, Tim ---------- Forwarded message -----= ---- From: Gina Zelnick < ginatzelnick@icloud.com > Date: Tue, Aug 15,= 2023 at 4:07=E2=80=AFPM Subject: Fwd: Facture/Invoice 49787 Home Care As= sistance Montr=C3=A9al / Soins =C3=A0 Domicile To: Joey Taylor < joey.taylor@thekey.com= > Cc: Paul Teitelbaum < pt@alumni.upenn.edu > Joey This is not correct. Please call Paul at 1-917-7= 47-6806. Thanks. Sent from m= y iPad Begin forwarded message: From: adminmtl@homecareassistance.com Date: August 15, 2023 at 12:16:07 PM MDT To: simonfinkelstein= @videotron.ca Cc: ginatzelnick@icloud.com Subject: Facture/I= nvoice 49787 Home Care Assistance Montr=C3=A9al / Soins =C3=A0 Domicile =EF=BB=BF= Marilyn Schiff: Votre facture est ci-joi= nte. Les frais seront trait=C3=A9s selon votre mode de paiement. Si vous payez par virement Interac, svp envoyer le montant total =C3=A0= adminm= tl@homecareassistance.com . SVP, mettre en r=C3=A9f=C3=A9rence votre num=C3= =A9ro de facture. Notez que vous n'avez pas besoin de mot de passe pour vire= ment Interac. Merci de faire affaire avec nous. Nous l'appr=C3=A9cio= ns beaucoup. -------------------------------------------------------= ------------- Your invoice is attached. Your method of payme= nt will be charged. If you are paying by e-transfer, please send the= full amount to adminmtl@homecareassistance.com . Please reference the invoice n= umber on the e-transfer payment. You do not need a password for the e-transf= er. Thank you for your business - we appreciate it very much. Soins =C3=A0 Domicile / Home Care Assistance (Montr=C3=A9al) Inc. 4464= Ste. Catherine Ouest Westmount, QC H3Z 1R7 (514) 907-5065 <= img width=3D"1" height=3D"1" style=3D"width:0.0104in;height:0.0104in" id=3D"= m_397411200574780388m_-6354985166809789412m_-4614883971876271397_x0000_i1025= " src=3D"https://qbdtemailnotifications.api.intui