This is a multipart message in MIME format. ------=_NextPart_000_041A_01D9EA00.C616C1A0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_041B_01D9EA00.C616C1A0" ------=_NextPart_001_041B_01D9EA00.C616C1A0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim =20 As Calgary is integrated, Michelle and Kristy are our best points of = contact to look into this for us. They can partner w/Help Desk and get = back to the collective group with an update today. =20 Hi Kristy =20 It seems this continues to be an issue so while I am not sure of root = cause, please let me know if I can help.=20 =20 From: Timothy Thomas =20 Sent: Monday, September 18, 2023 6:15 AM To: Elizabeth Clark Subject: Fwd: Gail McFayden =20 Seeing a lot of issues with the Calgary CDHC clients. Could you please = look into it with your team? Thanks! ---------- Forwarded message --------- From: Shawntel Sousa > Date: Fri, Sep 15, 2023 at 6:11=E2=80=AFPM Subject: Gail McFayden To: TheKey Billing >, = Timothy Thomas >, Chuck Terlesky = > =20 Hi Team, =20 In my conversation with Hector this evening it has been identified that = somehow Hector has been changed over three thousand dollars for care. It = appears that the CDHC funds were not applied to his bill.=20 =20 Can someone kindly look into this for us and provide Hector with some = feedback? Thank you, Shawntel Sousa, LPN Client Success Manager =20 Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: = 778-279-3634 TheKey.ca =20 =20 =20 --=20 Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheKey.ca =20 =20 ------=_NextPart_001_041B_01D9EA00.C616C1A0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Hi Tim As Calgary = is integrated, Michelle and Kristy are our best points of contact to = look into this for us. They can partner w/Help Desk and get back to the = collective group with an update today. Hi = Kristy It seems this continues to be an issue so while I am = not sure of root cause, please let me know if I can help. = From: Timothy Thomas = <tt@