--0000000000004c52d606137fae9c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Can you please fix all this right away? You gave me 36 min to respond to you before you went ahead with finalized things - that is not enough time to give you answers. It was 8 min before my day ended. I am a client care manager, I am mostly in the community with clients or on boarding new clients, I cannot always respond to you instantly. Please allow for 24 hours before proceeding with things when there are billing questions - I always get back to you long before that but 36 min is not sufficient and will now create a lot more work for you. Chuck and Tim - I am sending you an email as the prices for some clients have disappeared in clear care and nothing is entered under their billing policy. *Thank you,* *Shawntel Sousa, LPN* Client Success Manager Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 *TheKey.ca * [image: TheKey] On Tue, Mar 12, 2024 at 4:28=E2=80=AFPM Chakera Dixon = wrote: > Hi Shawntel, > > Due to the lack of response the shift have been finalized as is. > > > Thanks, > > Chakera Dixon > > > On Tue, 12 Mar at 3:52 PM , Billing wrote: > Hi Shawntel, > > Please see the following billing questions. Thank you. > 1. Frost - please review the billing rate and correct if necessary. > Frost, Mike Date Reg OT DOT Auth Rate Total > Bansariben Manishkumar Patel 3/4 10a-6p 8 $0.00/N/A N/A > 8.00 0.00 0.00 $0.00 > 2. McMaster - please review the billing rate and correct if necessary. > McMaster CDHC, Sue Date Reg OT DOT Auth Rate Total > Jackie Jones 3/8 9:30a-2p 4.5 $0.00/N/A N/A > 4.50 0.00 0.00 $0.00 > 3. Mozell - please review the billing rate and correct if necessary. > Mozell, Bev and Sam Date Reg OT DOT Auth Rate Total > Navdeep Kaur 3/5 3p-8p 5 $39.96/hr $199.80 > Navdeep Kaur 3/7 3p-8p 5 $37.00/hr $185.00 > 10.00 0.00 0.00 $384.80 > 4. Thompson - please review the billing rate and correct if necessary. > Thomson, John/Joan Date Reg OT DOT Auth Rate Total > Ana Micallef 3/4 2:30p-9p 6.5 $37.00/hr $240.50 > Ana Micallef 3/10 9a-9p 12 $37.00/hr $444.00 > 18.50 0.00 0.00 $684.50 > > 698024:611100 > --0000000000004c52d606137fae9c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Can you please fix all this right away? You gave me 36= min to respond to you before you went ahead with finalized things - that i= s not enough time to give you answers. It was 8 min before my day ended. I = am a client care manager, I am mostly in the community with clients or on b= oarding new clients, I cannot always respond to you instantly.=C2=A0 Please allow for 2= 4 hours before proceeding with things when there are billing questions - I = always get back to you long before that but 36 min is not sufficient and wi= ll now create a lot more work for you.=C2=A0 Chuck and Tim - I am sending=C2=A0you an e= mail as the prices for some clients have disappeared in clear car