--0000000000007f910f0616c505d6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tim, The client was being double charged on their invoices since they were paying by both credit card and E-Transfer. We did a similar refund for them back in Dec 2023 for this issue, but this final unallocated payment of $510.49 is not showing to be included on the refund we already processed. Regards, On Tue, Apr 23, 2024 at 10:23=E2=80=AFAM Timothy Thomas wro= te: > Hi Cynthia, > > Why does this client have unallocated funds on their account? Did they > overpay an invoice? > > On Mon, Apr 22, 2024 at 8:01=E2=80=AFPM Tim Thomas w= rote: > >> >> Tim Thomas >> 514 726 7647 >> >> >> Begin forwarded message: >> >> *From:* Cynthia Lum >> *Date:* April 22, 2024 at 7:53:43=E2=80=AFPM EDT >> *To:* Tim Thomas , Joey Taylor > joey.taylor@thekey.com> >> *Cc:* John Janiga , Alejandro Aponte > aaponte@thekey.com> >> *Subject:* *Montreal - Helen Buck - $510.49 refund* >> >> =EF=BB=BF >> Hi Tim, >> >> Client Helen Buck has requested that we refund the $510.49 that is >> sitting unallocated on their account. Please let me know what additional >> info is needed. >> >> >> >> Cynthia Lum >> Client Account Specialist >> * Please note my email has changed: * >> clum@thekey.com >> 408-669-5030 >> TheKey.com >> [image: TheKey] >> >> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --0000000000007f910f0616c505d6 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tim, The client was being double = charged on their invoices since they were paying by both credit card and E-= Transfer. We did a similar refund for them back in Dec 2023 for this issue,= but this final unallocated payment of $510.49 is not showing to be include= d on the refund we already=C2=A0processed.=C2=A0 Regards, On Tue, Apr 23, 2024 at 1= 0:23=E2=80=AFAM Timothy Thomas < tt@thek= ey.com > wrote: Hi Cynthia, Why does this client = have unallocated funds on their account? Did they overpay an invoice? = = On Mon, Apr 22, 2024 at 8:01=E2=80=AFPM Tim Thomas < tthomas@thekey.com > wrote: Tim Thomas 514 726 7647 Begin forwarded message: From: Cynthia Lum < clum@thekey.com > Date: April 22, 2024 at 7= :53:43=E2=80=AFPM EDT To: Tim Thomas < tthomas@thekey.com >, Joey Taylor <= ; joey.taylor@th= ekey.com > Cc: John Janiga < john.janiga@thekey.com >, Alejandro A= ponte < aaponte@t= hekey.com > Subject: Montreal - Helen Buck - $510.49 ref= und =EF=BB=BF Hi Tim,=C2=A0 <div cl