----==_mimepart_669929dab87ea_2463fce3334cb1499718422 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable I agree, i have not heard of any of our other clients having an issue wit= h the etransfer@thekey.com email address, should i ask Jean to double che= ck with his institution to confirm it indeed is not working prior to givi= ng him the previous adminmtl@thekey.com email address?=C2=A0 Thank yo= u, Lito Delapena Manager=C2=A0Customer Contact & Collections Center = = = On Thu, 18 Jul at 9:55 AM , Timothy Thomas wrote: That's very=C2=A0strange. The bank should=C2= =A0accept the etransfer email. I don't see why it wouldn't. = The other option which he is requesting, is to allow him to use the old = email address adminmtl@thekey.com - this will push the money=C2=A0to our = Montreal bank account.=C2=A0 = = = = On Thu, Jul 18, 2024 at 9:37=E2=80=AFAM Lito Delapena wrote: = = = = = Good Morning Tim and Joey, = = We are working through the payment for client 158628 Jacques Gareau, a p= revious ticket inquiry John was working on has the approval to only charg= e the client $1000 services due to our CG sleeping. John provided Jean th= e etransfer@thekey.com email address to direct the funds to but Jean has = advise via the email below: = = = = = Jacques Gareau =C2=A0reported via email = 3 days ago=C2=A0(Mon, 15 Jul 2024 at 11:56 AM) = = =C2=A0 = = = = To:"John Janiga" = = Hello John, = We need to send the interact the same way we did for Joey Taylor. = So please provide me the e-mail for the transfer...Desjardins does = not accept=C2=A0etransfer@thekey.com=C2=A0thank you. = Sincerely, = JFG = = = = = Lito Delapena = = Manager=C2=A0Customer Contact & Collections Center = = = = = = On Mon, 15 Jul at 2:56 PM , Jacques Gareau wro= te: = Hello John, = We need to send the interact the same way we did for Joey Taylor. = So please provide me the e-mail for the transfer...Desjardins does = not accept etransfer@thekey.com thank you. = Sincerely, = JFG = =C2=A0 = = = = = = De=C2=A0: JEAN-FRAN=C3=87OIS =C3=80=C2=A0: John Date=C2=A0: mardi 30 avril 2024 5:23 PM EDT Objet=C2= =A0: Re: Gareau Jacques - Montreal HCA / The Key - Overdue Invoices - Ple= ase Respond by 5.2.2024 = = Allo John, = The only Interact transfer that was done from my father's account to you= = was for Joey Taylor on the 8th of February for $1480. = Before that,you were invoicing my current agency(for the past five years= ) = Domicile Sant=C3=A9. = After,it seems that we have never received any other invoices from you. = Sincerely, = JFG = =C2=A0 = =C2=A0 = = = = = = = = = = = = = = = = = = = -- = = Tim Thomas Head of Canada Division |=C2=A0TheKey = Mobile: 514.591.9387 ----==_mimepart_669929dab87ea_2463fce3334cb1499718422 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable I agree, i have not heard of any of our other clients ha= ving an issue with the etransfer@thekey.com email address, should i ask Jean to dou= ble check with his in