----==_mimepart_625742c9322e4_1b72acbc96da3702509397c Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timothy,=C2=A0 I have given AP access to the requested users. Plea= se have each user try to login to the AP. If this fails the next step is = to clear the browser's cookies, cache and history, and then try to login = again. Cookies and cache must be enabled for the AP to work properly and = in my experience the website runs the best on chrome=C2=A0 Thanks,=C2= =A0 Gabe Oloyede = = On Wed, 13 Apr at 5:06 PM , Isabella Parkinson wrote: = = Hi Timothy,=C2=A0 = = =E2=80=8BGabe will be looking into this for you. = = = Thanks,=C2=A0 = = Isabella Parkinson = = = = = = On Wed, 13 Apr at 4:23 PM , Timothy Thomas = wrote: I provided that information in the Ticket.=C2= =A0 = = = On Wed, Apr 13, 2022 at 3:57 PM Home Care Assistance wrote: = = = = Hello Timothy, = Thank you for your request. = In order to ensure prompt service, please ensure that the following infor= mation is provided in the description of your ticket: = = Which additional reports do you need access to? = Which additional offices? = = = Thanks, = Data and Reporting = = = = = = -- = = = = Timothy Thomas = Head of Canada Division = Home Care Assistance = Office: 514-907-5065 Fax: 514-221-4265 = = = = = 4464 Ste Catherine West Westmount, QC, H3Z1R7 HomeCareAssistanceMontreal.= ca = --- = Read Our Testimonials = = = We Are Hiring! = = = = Champions of Longevity ----==_mimepart_625742c9322e4_1b72acbc96da3702509397c Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timothy,=C2=A0 I have given AP access to the requested users. Please have ea= ch user try to login to the AP. If this fails the next step is to clear t= he browser's cookies, cache and history, and then try to login again. Coo= kies and cache must be enabled for the AP to work properly and in my expe= rience the website runs the best on chrome =C2=A0 Thanks,=C2=A0 Gabe Oloyede On Wed, 13 Apr at 5:06 PM , Isabella Parkins= on <data_reporting-support@homecareassistance.com> wrote: Hi Timothy,=C2=A0 =E2=80=8BGabe will be looking into this for you. = Thanks,=C2=A0 Isabella Parkinson On Wed, 13 Apr at 4:23 PM , Timothy Thomas &= lt;tt@homecareassistance.com> wrote: I provided that information = in the Ticket.=C2=A0 <div dir=3D"ltr" class